Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you’re seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let’s create a future of financial empowerment.
We are excited to be seeking a Director, Business Operations (Loan Processing) to lead the development, implementation, and oversight of underwriting policies and procedures for Secured and Unsecured loans at easyfinancial. In this role, you will manage and develop Senior Managers, Team Managers, and 75-85 frontline employees within the Central Loan Approval Office, driving performance and operational efficiencies across the credit origination process. The Director will ensure effective validation and implementation of credit policies to support business growth while fostering a high-performance, results-driven team culture.

WHAT EXPERIENCE DO YOU HAVE?

• 5-8 years of retail lending, operations, and/or management experience. Call center experience is an asset.
• University degree or equivalent professional experience in a relevant field (e.g., Business, Finance, or Operations Management).
• Proven ability to lead and mentor a diverse group of managers, team leads, and entry-level staff. Strong coaching skills are essential for developing talent across the team.
• Highly developed oral and written communication skills. Must have experience creating and delivering training content and presentations to management and staff at various levels of the organization.
• Strong analytical skills with the ability to analyze data, identify trends, and develop and execute strategies to solve complex challenges.
• Ability to collaborate and communicate effectively with executive leadership (both technical and non-technical), as well as with internal and external stakeholders.
• Hands-on and results-oriented—passionate about getting things done while fostering a culture of accountability and teamwork.
• Proven experience in retail lending operations and credit origination processes across all origination and fulfillment channels.
• Experience in developing and implementing strategies to improve operational efficiency and customer experience within the lending space.
  We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
  Internal Applicants: please apply through the link and provide written endorsement from your current manager.
  Note: internally this role is referred to as Director, Underwriting.

• Drive monthly service level performance across all work queues.
• Lead ongoing operational improvements to enhance quality, reduce costs and risks, and expedite turnaround times.
• Set Key Result Areas (KRAs) and monthly targets to optimize efficiency and throughput in the Central Loan Approval Office.
• Manage, motivate, and oversee a team of 75-85, providing guidance on recruitment, retention, coaching, and development.
• Oversee compliance with Fraud, Anti-Money Laundering (AML), and Know Your Customer (KYC) regulations and best practices.
• Evaluate and recommend changes to underwriting, policy, procedures, and workflows across retail, online, and indirect channels. Lead change management initiatives, collaborating with key stakeholders.
• Develop and maintain loan origination training materials in partnership with Learning & Development for CLAO and branch staff.
• Oversee the Head Office Exception Approval process, including delegation and training for the Manager and Team Leads.
• Manage the challenge/appeal process for applications turned back by CLAO staff and resubmitted by sales.
• Plan and organize department workflow to meet KRA targets, in consultation with the Manager and Team Leads.