Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

PREFERRED SKILLS AND QUALIFICATIONS:

• Consulting experience, with a focus on operations management.
• Proven success in a project coordination role.
• Nimble business mind, focused on developing creative solutions.
• Strong project-reporting skills, with a focus on interdepartmental communications.

WHAT YOU GET TO DO IN THIS ROLE

This role serves as the overarching glue across the Emerging Technology Organization (“ETG”) team, ensuring the team is focused on the right work, effectively delivering on objectives, strategically planning work, supporting and developing team members, and being good stewards of the budget. It requires both strategic thinking and the ability to drive team alignment, as well as diving deep to ensure effective delivery.

KEY RESPONSIBILITIES

• Drive strategic initiatives across ETG and Digital Technology (“DT”), focused on continuous improvement, cost avoidance/savings, workforce alignment, and operational excellence.
• Act as a trusted advisor and support senior leadership in managing the organization, team members, and stakeholders in strategy, operations, financial management, personnel, and communications.
• Drive strategic focus for the team, leading coordination of priorities to support organizational goals and ensuring alignment across leadership.
• Identify accelerators and friction points and drive initiatives or process improvement activities. Collaborate with team leadership and peers in DT to ensure cross-functional alignment.
• Coordinate operational management and annual planning for budget and financial forecasts. Ensure alignment to plan, prioritization of incremental asks, tracking of savings initiatives, and coordinated spend management.
• Manage the cadence of senior leadership priorities, including regular engagement with peers across the organization and with external teams such as finance, HR, product, sales, marketing, and extended ServiceNow stakeholders.
• Lead results-driven quarterly business reviews across the team. Coordinate and drive the execution of leadership meetings, quarterly team meetings, and all-hands meetings.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE, YOU HAVE:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years of experience in a business management, operations, or senior leadership role.
• Strong analytical skills and exceptional communication abilities.
• Experience in organizing and directing multiple teams and departments.
• Experience in planning and leading strategic initiatives.
• Experience in data analysis and budget management.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• High level of professionalism, discretion, and judgment in dealing with confidential and sensitive information.