DIRECTOR, CANADIAN BENEFITS OPERATIONS (HYBRID)

National Employee Benefits & Retirement
HUB International’s National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners, this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions, ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies, expert guidance, and a shared commitment to success, the National Team empowers our regions to meet evolving market demands, strengthen client relationships, and achieve sustainable growth in the benefits and retirement space.

ABOUT THE ROLE

We are seeking a strategic and hands-on operational leader to join our National Employee Benefits & Retirement practice. The Director, Operations will work closely with the Chief Operating Officer, Executive Leadership Team, and regional operations leaders to drive national priorities, focused on standardizing workflows, optimizing the use of our systems, improving data consistency, and supporting our national insurer partnerships.
In this role, they will play a critical part in developing a cohesive, shared support model, scaling best practices, and ensuring consistent, efficient operations across Canada. The Director will also lead and support a range of national projects focused on enhancing service delivery, optimizing our operational structure, and improving overall business performance.

WHAT YOU’LL DO

• Lead strategic operations initiatives across EB&R Canada, with a focus on best practices, process improvement, service consistency, and operational efficiency
• Manage the rollout and adoption of new tools, shared service models, workflow improvements, and best practices across regional offices
• Lead a small team, providing coaching, development, performance feedback, and mentorship
• Ensure full adoption and adherence to use of in-house CRM system; monitor data integrity, report on gaps and ensure our quality standards are met
• Oversee the analytics function, ensuring timely delivery of:
• Quarterly in-force business dashboards
• Monthly revenue estimates
• Annual budget planning tools and reports
• Ad hoc financial and performance reporting
• Contribute to HUB’s annual Broker Standards review, by providing content and criteria to our Compliance team within EB&R
• Lead initiatives to develop robotic processes to replace data entry
• Collaborate with training & development leads, ensuring consistent onboarding and upskilling across teams
• Partner closely with Regional Vice Presidents across the country to align on national priorities and drive local execution.
• Support integration efforts related to mergers & acquisitions from an operational lens