Director, Client Consulting at Visa

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Payment Strategy, Project Management, Data Analysis, Business Development, Strategic Planning, Financial Services Consulting, Customer Value Proposition, ROI Analysis, Human Centered Design, Design Thinking, Stakeholder Management, Market Assessment, Problem Solving, Presentation Skills, Commercial Acumen

Industry

IT Services and IT Consulting

Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description What a Consulting Director does at Visa: We are looking for an individual to join us as a Consulting Director in the VCA team based in Malaysia. This individual will act as the overall program head to deliver end-to-end consulting engagements for our key issuing, acquiring, merchant & fintech clients. Typically, the individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The program will include initiatives that cover payment strategy review and roadmap design, portfolio and product-market fit assessment, customer value proposition design and refresh, people and talent enablement, digital payments wallet assessment and launch, mobile banking app diagnostics and enhancement, and other growth initiatives. It will also cover improving customer engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data-driven solutions (e.g. AI model deployment). The Consulting Director will be responsible for identifying potential clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions. Contribute to the development of VCA’s consulting offerings and engagement delivery in Malaysia to help Visa clients protect and grow payments Develop trusted advisor relationships with client senior executives through impactful consulting engagements Partner with peers in other functional areas (e.g. product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly Support Thought Leadership projects on the future of payment to our clients and partners This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications We are looking to hire the ideal candidate who have already accumulated strong consulting experience and will be curious about the payments industry and keen to work alongside an experienced payments team. You will be client-driven – you are comfortable managing a project end-to-end, and you relish the opportunity to work closely with clients to influence their future performance. Essential specific skillset and experience required - Minimum 12 years of relevant experience in consulting, corporate strategy, banking or business management. Senior-level experience in Big 4, MBB or Boutique consulting firms and equivalent players is valued - Good knowledge of the payments industry landscape and developments, consumer trends and regulatory changes in Malaysia - Excellent client relationship management with strong sales orientation and experience in selling major projects and ideas to senior management - Robust experience in execution and implementation, driving initiatives to deliver concrete demonstrated business impact or value (e.g. cost savings, new product launch, revenue uplift, etc.) - Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor - Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization - Excellent presentation skills, including strong oral and written capabilities - Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently - Strong commercial acumen, with experience in working on business/value cases that prove ROI - Strong detail orientation, ensuring the highest level of quality and rigor in reports and data analysis - Proven ability to drive innovation and lead change in successful top tier companies - Exposure to customer experience design (using human cantered design and design thinking) - Strong undergraduate academic accomplishment What will also help: - Direct relevant experience in consulting roles and or payment, technology or financial services firms leading and executing large high impact client projects Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here. Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career. Your journey starts here — discover how we hire Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today! Learn our recruiting process

Responsibilities

Lead end-to-end consulting engagements for key payment clients to drive growth and strategy improvements. Develop trusted advisor relationships with senior executives and collaborate with internal teams to deliver data-driven payment solutions.