Director, Client Partner - Pharma at Conduent

Florham Park, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Account Growth, Strategic Account Management, Executive Stakeholder Management, Account Planning, Retention Strategy, Upselling, Cross-selling, Renewal Planning, Commercial Discussions, Service Level Agreements (SLAs), Regulatory Awareness, FDA Knowledge, GxP Knowledge, Revenue Monitoring, Risk Management

Industry

Business Consulting and Services

Description

Director, Client Partner – Pharma Are you passionate about building strong partnerships within the pharmaceutical industry? Do you enjoy working with senior leaders and helping clients grow while delivering real results? Are you comfortable owning complex accounts and expanding long-term relationships? About the Role: The Director, Client Partner will manage and grow strategic pharmaceutical accounts. This person will serve as the primary point of contact for senior client stakeholders and will be responsible for retention, growth, and overall account health. You’ll work closely with Delivery, Sales, Product, and Finance to ensure we’re delivering on commitments while identifying new opportunities to expand the partnership. Responsibilities: • Leading day-to-day ownership of strategic pharma accounts • Building and maintaining strong executive-level client relationships • Developing and executing account plans focused on retention and growth • Driving regular governance meetings and executive reviews • Identifying and advancing upsell and cross-sell opportunities • Leading renewal planning and supporting commercial discussions • Partnering with Delivery teams to ensure performance against commitments and SLAs • Aligning internal teams to client priorities and regulatory expectations • Supporting implementations and ongoing lifecycle management • Monitoring revenue outlooks and flagging commercial or contract risks early • Bringing pharma industry knowledge and regulatory awareness (FDA, GxP) into client conversations • Sharing market insights internally to support account and solution strategy Requirements: • Demonstrate 10+ years of experience managing enterprise client relationships • Lead complex pharmaceutical or life sciences accounts with strong retention and growth results • Build credibility with executive stakeholders • Drive renewal and expansion strategies across multi-million-dollar portfolios • Navigate contracts, SLAs, and commercial discussions confidently • Partner effectively across Delivery, Sales, Product, and Finance teams • Analyze account performance and recommend practical solutions • Hold a Bachelor’s degree or equivalent experience • Travel as needed to support client relationships Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: * Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: * Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. * Retirement Savings: Robust programs to help you secure your financial future. * Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. * Career Growth Opportunities: Paths for advancement within a global organization. * Paid Training: Learn while you earn with award-winning learning platforms. * Paid Time Off: Competitive PTO packages to help you recharge. * Great Work Environment: Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: * Bring your authentic self to work every day. * Grow and thrive both personally and professionally. * Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($117,000 - $156,000) Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

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Responsibilities

The Director, Client Partner will manage and grow strategic pharmaceutical accounts, serving as the primary point of contact for senior client stakeholders, and being responsible for retention, growth, and overall account health. This role involves leading day-to-day ownership, developing account plans, driving governance meetings, and identifying upsell/cross-sell opportunities while ensuring alignment with internal teams.