Director, Client Processing Manager at BNY

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

225000.0

Posted On

06 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conventional Trust Servicing, Transaction Administration, Cash Processing, Operational Risk Management, Team Leadership, Deal Lifecycle Management, Client Service Delivery, Stakeholder Management, Process Improvement, Resource Allocation, Compliance Tracking, Financial Services Operations

Industry

Financial Services

Description

We’re seeking a future team member for the role of Director, Client Processing Manager to join our Conventional Trust team. This role is located in Pittsburgh, PA. Role Overview The Director, Corporate Trust Operations – Conventional Trust leads multiple teams responsible for the servicing and execution of conventional trust transactions across the full deal lifecycle. This role oversees operational activities related to trustee and administrative agent responsibilities, paying agent and cash processing functions, and deal closing and ongoing transaction administration. The Director ensures operational excellence, strong risk and control discipline, timely and accurate transaction execution, and high-quality service delivery for clients and internal stakeholders. In this role, you’ll make an impact in the following ways: * Lead multiple teams responsible for Conventional Trust servicing and processing operations across trustee, administrative agent, paying agent, cash processing, and deal lifecycle management activities. * Oversee operational execution of trustee and administrative agent responsibilities, including deal setup, account onboarding, document interpretation, covenant and compliance tracking support, notice and reporting coordination, and ongoing transaction administration. * Manage paying agent and cash processing activities, including disbursements, receipts, payment event execution, reconciliations, exception handling, and adherence to deadlines and control requirements. * Direct operational readiness and execution for deal closings, ensuring accurate setup of transactions, funding workflows, closing deliverables, and transition to ongoing servicing. * Oversee lifecycle event processing for conventional trust transactions, including scheduled and ad hoc events, amendments, redemptions, interest and principal payments, maturities, and other transaction-related activities. * Ensure servicing and processing activities are performed in accordance with governing documents, internal procedures, service level expectations, and applicable risk and control standards. * Serve as a senior escalation point for complex transaction issues, client inquiries, cash exceptions, and servicing matters requiring judgment and cross-functional coordination. * Partner with relationship management, product, legal, compliance, technology, and other operational teams to support transaction execution, client service delivery, and issue resolution. * Develop, enhance, and implement operational procedures, controls, and workflows to improve quality, consistency, efficiency, and stakeholder experience. * Identify and lead process improvement opportunities that strengthen control effectiveness, reduce operational risk, and support scalable growth. * Manage resource allocation, workflow capacity, budgets, and project execution to ensure team goals and business priorities are achieved. * Recruit, coach, and develop managers and staff, building a strong team culture focused on accountability, collaboration, and continuous improvement. To be successful in this role, we’re seeking the following: * Bachelors degree or the equivalent combination of education and experience is required. * Advanced/graduate degree preferred. * 10–15 years of total work experience preferred, including 3–5 years of management experience. * Significant experience in financial services operations, transaction servicing, client processing, or related operational leadership roles. * Demonstrated experience managing teams supporting complex transaction processing, cash operations, or trust-related servicing activities. * Strong knowledge of operational risk, controls, service delivery, and escalation management within a deadline-driven environment. * Excellent leadership, communication, organizational, and problem-solving skills. Preferred Experience * Experience in Corporate Trust, Conventional Trust, trustee or administrative agent servicing, or related securities / fixed income operations preferred. * Experience with paying agent responsibilities, cash processing, deal closing support, and transaction lifecycle event management preferred. * Experience in brokerage processing preferred. * Applicable local or regional licenses or certifications as required by the business. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] & BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all] Here’s a few of our recent awards: * America’s Most Innovative Companies, Fortune, 2025 * World’s Most Admired Companies, Fortune 2025 * “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Responsibilities

Lead multiple teams responsible for the servicing and execution of conventional trust transactions across the full deal lifecycle. Oversee operational activities including trustee responsibilities, cash processing, and deal closing to ensure operational excellence and risk control.