StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
As the Director of Client Services (DCS), you’ll play a strategic role within StackAdapt’s Global Client Services team. Responsible for a regional territory, you will guide a high-performing team of Account Managers who are directly responsible for campaign management, performance optimization, and strategic recommendations. You’ll drive long-term client retention and growth by ensuring your team consistently delivers measurable performance. In this role, you’ll also represent your territory’s voice across the organization, lead high-impact initiatives, and contribute directly to both client success and internal innovation. As Director, Client Services, you will play a pivotal role in developing and growing relationships with senior client stakeholders, and provide a voice of the customer to the business.
StackAdapt is a remote first company though we are prioritizing candidates located in the United States for this role.

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• Participate in account planning and execution for the territory’s key accounts, ensuring strong alignment between your team and Sales counterparts, with a shared focus on delivering long-term client success.

• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
• Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships.
• Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices.
• Set standards for industry engagement and knowledge-sharing, ensuring your team stays ahead of trends and maintains technical excellence.
• Collaborate with internal teams (Product, Sales, Solutions, Marketing, etc.) to ensure client feedback is translated into meaningful platform or service improvements.
• Represent the needs, priorities, and insights from your territory across departments, influencing cross-functional decision-making, including product development.
• Champion and lead wide-reaching, cross-functional Global Client Services initiatives—from ideation to rollout and ongoing measurement—that drive efficiencies, improve service quality, and elevate client outcomes.
• Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals.
• Serve as a key decision-maker in blueprint planning and organizational design for your team and territory.
• Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance.
• Lead hiring, onboarding, and performance planning efforts to build a high-performing, client-first team culture.
• Travel as necessary for client meetings, team development, and key initiatives.