Champion Client & Caregiver Experience

• Track satisfaction metrics, resolve escalations, and elevate every touchpoint of the client journey.
• Lead with a “Client First” mindset that puts people and relationships above everything else

WHAT YOU’LL DO

Lead & Inspire a Service-Driven Team

• Direct and mentor 4–5 Client Care Managers and Wellness clinicians (RNs/MSWs).
• Foster a collaborative, solutions-focused environment where both clients and team members feel valued.

Guide Operations with Precision

• Oversee intake, scheduling, case management, and caregiver assignments.
• Solve day-to-day puzzles: matching clients with the right caregivers, balancing urgent needs, and ensuring continuity of care.

Champion Client & Caregiver Experience

• Track satisfaction metrics, resolve escalations, and elevate every touchpoint of the client journey.
• Lead with a “Client First” mindset that puts people and relationships above everything else.

Bring Order to Complexity

• Diagnose gaps in systems and processes, then design smarter workflows that prevent repeat issues.
• Anticipate challenges before they arise—turning potential fires into seamless solutions.

Build Cross-Team Alignment

• Partner with Sales, HR, Marketing, and On-Call staff to create seamless client support.
• Share accountability for client outcomes and lend a hand when the team needs you most (including on-call rotation every 2–3 weeks).

✅ Ensure Compliance & Trust

• Uphold industry standards, state regulations, and quality documentation.
• Protect the trust families place in us through consistency, reliability, and compassion.