NOTE: ELIGIBILITY FOR BENEFITS MAY VARY BY LOCATION.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Director Client Success like you to be a part of our team.

JOB SUMMARY AND QUALIFICATIONS

Reporting up to the Chief Customer Officer, the Director, Client Success is accountable for Valify client retention, satisfaction, and engagement. The Director leads the Client Success team and formulates and drives the customer success strategy for Valify technology subscribers. The ability to network and work with both Valify clients, HealthTrust members, and various internal teams to achieve strategic objectives is essential to meeting expectations of this position. The Director also contributes to securing new Valify subscribers by supporting the sales process, as required.

WHAT YOU WILL DO IN THIS ROLE INCLUDES:

• Owns the entire Valify lifecycle for new and existing clients, including onboarding, training, daily ongoing support and renewals.
• Promotes and maximizes value of Valify and Valify Solutions Group to Valify subscribers, ensuring that Valify subscribers realize full benefit of the platform
• Responsible for team goal achievement related to customer utilization of Valify technology, VSG group purchasing portfolio, power benchmarking, and technology customer retention.
• Lead, manages, and promotes a positive environment for Client Success colleagues, identifying opportunities for enhancing a collaborative work environment, and work to address any issues that are creating barriers to an optimal work environment with their respective clients.
• Supervises the Valify Customer Success team (3 to 5 Client Success Managers)
• Position may require travel up to 40%.

WHAT QUALIFICATIONS YOU WILL NEED FOR THIS ROLE:

• Bachelor’s degree – Required
• 5+ years of strategic account management experience.
• Hospital/ Healthcare experience preferred.
• Previous leadership experience preferred
• Working knowledge of healthcare industry, supply chain, GPOs
• Must demonstrate strong organizational skills, including the ability to plan, implement, and execute.
• Excellent communication and customer service skills
• Proven ability to successful manage multiple projects and timelines
• Confidence, poise under pressure, decisiveness- conveying an image that is consistent with the organizations’ vision and values
• Passion for results- able to drive high standards for self; tenaciously working to meet or exceed challenging goals
• Driver’s License in good standing
  Valify is a healthcare technology company dedicated to helping hospitals and health systems identify and realize savings in their purchased services spend. By combining deep industry expertise with innovative data analytics, Valify empowers healthcare leaders to make smarter, faster decisions that optimize operational efficiency and support better patient outcomes. As a wholly owned subsidiary of HealthTrust, Valify serves clients across the country with a mission to deliver clear insights that drive transformative value. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
  “Good people beget good people."- Dr. Thomas Frist, Sr.
  HCA Healthcare Co-Founder
  We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Client Success opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
  We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status