SKILLS AND ABILITIES:

The Director, Clinical and Operations (New Vista) possesses the following competencies that drive organizational success:

CONCEPTUAL SKILLS

Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

WHO WE ARE:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.
From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.
We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nation

Education:

• Master’s degree in a relevant healthcare profession.
• Ten (10) years of recent, related experience.
• At least five (5) years of recent experience in middle management within a medium to large healthcare organization.
• Or an equivalent combination of education, training, and experienc

THIS POSITION IS A UNIQUE PARTNERSHIP BETWEEN PROVIDENCE HEALTH CARE (PHC) AND FRASER HEALTH AUTHORITY (FHA), WITH SHARED RESPONSIBILITIES ACROSS BOTH ORGANIZATIONS. BECOME PART OF A COLLABORATIVE TEAM COMMITTED TO PROVIDING EXCEPTIONAL CARE AND CREATING AN ENVIRONMENT THAT PROMOTES COMFORT, EMPOWERMENT, AND RESPECT FOR EVERY RESIDENT’S INDIVIDUALITY.

Together, PHC and FHA operate Chenchenstway Long-Term Care Facility, a 216-bed complex long-term care site in South Burnaby under shared clinical and operational leadership. The goal is to deliver exceptional resident care through a unified vision and a “one site” model.
As the Director, Clinical Operations. You will be a key clinical and operational leader, responsible for overseeing the delivery of high-quality care to residents and their families at Chenchenstway. You will work closely with interdisciplinary teams from both PHC and FHA to ensure the highest standard of service and a positive, engaging experience for all. This role promotes a safe, respectful, and civil working environment for residents, families, visitors, and staff, while upholding the shared values of compassion, innovation, and trust across both organizations.

KEY RESPONSIBILITIES:

Leadership & Collaboration: Serve as the Site Leader for Chenchenstway, working closely with clinical, corporate, and support leaders from both PHC and FHA to ensure smooth operations and effective service delivery. This unique partnership means shared responsibilities across both organizations, providing a collaborative environment for all stakeholders.
Operational & Clinical Oversight: Lead the interdisciplinary team in the efficient and effective delivery of care and services, ensuring adherence to corporate policies and regulatory standards from both PHC and FHA.
Strategic Direction & Vision: Support the implementation of a unified vision for resident care, promoting an environment of comfort, empowerment, and individualized support for residents’ physical, mental, and spiritual well-being.
Staff Development & Engagement: Foster a positive, respectful, and civil working environment, promoting a culture of teamwork, collaboration, and continuous improvement among staff, residents, and families.
Quality of Care & Innovation: Ensure that quality care and life-enhancing experiences are consistently delivered to residents, incorporating innovative approaches to long-term care and maintaining high standards of service.
Joint Reporting & Accountability: Report jointly to the Vice President, Seniors Care, Clinical and Operations (PHC) and the Executive Director, Burnaby Hospital & Health Services (FHA), ensuring that operational and clinical goals align with the strategic objectives of both organizations.
What You Bring:

Education:

• Master’s degree in a relevant healthcare profession.
• Ten (10) years of recent, related experience.
• At least five (5) years of recent experience in middle management within a medium to large healthcare organization.
• Or an equivalent combination of education, training, and experience