Director, Cloud Solution Architect - Federal - CTJ - Top Secret at Microsoft

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

251900.0

Posted On

19 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Solution Architecture, Customer Success Management, Technical Leadership, People Management, Operational Excellence, Performance Reporting, Strategic Planning, Partner Engagement, Change Management, Pipeline Management, Technical Consulting, Team Collaboration, Value Realization, Financial Performance, Problem Solving, Coaching

Industry

Software Development

Description

Business ImpactDrives consumption and usage rigor and discipline by developing and leading inclusive and regular rhythm of business (ROB) processes for a large subsidiary. Delivers on business commitments, collect performance data, report performance to Global Lead and Strategy Team, and informs future plans and decisions (e.g., forecasting, anticipated barriers). Drives large team of leaders to ensure customers achieve desired business outcomes and optimization of their investment. Ensures the organization expands learning on new adoption frameworks and new platform capabilities that cross both technical and business value conversations. Ensures the team identifies the right partners to delivery and execute on customer vision.Creates culture to drive operational and pipeline excellence, with particular focus on the key performance indicators (KPIs) covering operating model metrics (e.g., growth, velocity, efficiency, resource allocation) to ensure consistent execution against strategy. Escalates to ensure removal of blockers related to the customer business and/or internal processes to deliver technical and operational excellence in Customer Success teams and accelerate customer adoption. Leads area-level/global-level rhythm of business (ROB) and instills a sense of urgency for strategic agility through other leaders. Identifies widespread or global patterns in blockers and develops strategies to resolve and prevent them in the future. Assesses and prioritizes high-impact technical blockers, and coaches team to enable resolution. Leverages systems for identifying leading and lagging indicators of success across customer success pipeline at the area/regional level (as appropriate). Leads internal cadences to ensure coverage of Customer Success resources for customers. Grows advocacy and loyalty for Customer Success Management (CSM) and Cloud Solution Architecture (CSA) practices across the area/globally, and secures the positioning of the roles toward internal and external stakeholders. Facilitates the model and leads comprehensive integration of Services resources to deliver on comprehensive consumption execution model. Facilitates value realization through the accountability of the end-to-end Customer Success business, including consumption, unified support, and resource management. Ensures business financial performance realization across the area/globally (as appropriate to scope) through an emphasis on operational excellence and rigor (e.g., pipeline management, execution, ownership of customer journey). Manages levers across the area/globally (as appropriate to scope) to drive financial performance across the business (e.g., consumption and usage, unified consumed revenue, delivery mix). Shapes execution strategy across the area/globally (as appropriate to scope) within standards and constraints to realize vision and maximize consumption and usage growth.Cultivates an active, global network of partners through orchestration with Global Partner Solutions (GPS) in the area/globally to drive consumption, usage, and deliver customer value. Builds on their social and professional network and establishes a collaborative, customer-focused relationship with partners to ensure customers are supported by partners. Shares a vision to guide orchestration across Solution Areas and stakeholders (e.g., Specialist Team Unit [STU], Customer Success Unit [CSU], Account Team Unit [ATU], Global Partner Solutions [GPS] within the subsidiary/area/region) to drive usage and consumption outcomes. Engages partners in consumption reviews to review progress and pipeline. Takes accountability for owning customer engagement in order to drive the growth of cloud services.Provides leadership to define the execution plan to connect sales planning and execution through delivery planning and execution, aligned with customer and business priorities to achieve consumption and usage targets. Provides strategic leadership on value-based delivery to grow consumption and usage for the area/globally by emphasizing the importance of adoption economics and customer value. Ensures establishment and delivery of Customer Success and major incident response plans by driving collaboration across the area/globally (e.g., Services, partners, Customer Success Unit team, Account Team Unit, Solution Team Unit, Engineering), engaging with customers to elicit feedback and agreement (e.g., sign off), and ensuring integration with the broader account plan process. Participates in area and global business rhythms to represent the business, including resolution of issues and requests. Leads team through sales customer planning and delivery execution at the area level/globally (as appropriate). Drives pipeline excellence/management to ensure customer priorities and revenue/financial targets are met at the area level/globally (as appropriate). Leverages Unified Support to drive consumption and usage at the area level/globally (as appropriate). People LeadershipInspires and fosters a culture of customer obsession, technical intensity, inclusivity of thought, operational excellence, and cross-team collaboration to shape the end-to-end customer experience. Encourages and empowers teams to share learnings, calibrate on challenges and trends, and leverage pre-existing resources to promote community sharing across the subsidiary. Coaches team to create and sustain value and trust with customers by leading them towards value realization based on subject matter expertise, respectfully challenging their decisions and/or areas for improvement, explaining cost impacts, project context, operational implications, business impact, etc. , and encouraging them to consider alternative approaches as appropriate. Leads by example by bringing in other functions (e.g., Engineering, Global Black Belt) to act on Customer Success qualified leads or expansion opportunities. Drives and oversees change and enables team to succeed through rapid change by communicating the strategy behind the changes, leading the team through change, and championing the adoption to accelerate outcomes.Facilitates integrated resource execution to accelerate growth and consumption and usage. Leverages internal network to work across groups, influence stakeholders, resolve escalated issues (e.g., Executive Vice President, Corporate Vice President-level), manage risk, and create consistency of execution and a positive experience for the customer. Maximizes the yield and return on interest (ROI) of Customer Success Unit (CSU) resources at the area level/globally (as appropriate) by aligning resources to the highest impact opportunities and engagements and leading delivery excellence initiatives to optimize business impact.People ManagementManagers deliver success through empowerment and accountability by modeling, coaching, and caring. - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting - OR equivalent experience - 3+ years of people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. These requirements include, but are not limited to the following specialized security screenings: - The successful candidate must have an active U.S. Government Top Secret Security Clearance. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance. Proximity to the DC metropolitan area where most of our customers operate. 6+ years experience working in a customer-facing role (e.g., internal and/or external) or 4+ years experience leading technical projects, teams, or functions. - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation.

Responsibilities

The Director, Cloud Solution Architect will drive consumption and usage rigor by leading business processes and ensuring customer success. This role involves managing a large team to optimize customer investments and deliver on business commitments.