Director, Cloud Support Operations at OpenText
Waterloo, ON N2L 0A1, Canada -
Full Time


Start Date

Immediate

Expiry Date

18 Nov, 25

Salary

0.0

Posted On

19 Aug, 25

Experience

12 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

YOUR IMPACT

Assumes a leadership role for an effective project / functional environment. Plans and assigns broad objectives across multiple projects / functions and ensures implementation through direct reports. Actively leads through the development of strategic direction, providing vision, leadership attributes, and a wide depth / breath of professional / technical expertise. Fosters the development of other leaders and empowers others to make decisions. People Manager: Select, directs and evaluates leadership team. Typically manages through one or more managers or senior managers. Individual Contributor: Provides expert technical or functional guidance to assist others in the development and implementation of new ideas. Assumes leadership role on projects involving the development of new company applications or programs and / or major customer projects.

Responsibilities
  • Applies a high level of expertise across large segments of a business or function. Has extensive company or industry within a business unit or function. Has a high level of expertise and a full understanding of the business environment. Broad knowledge of all areas.
  • Must have in-depth knowledge of various IT systems and technologies, such as network architecture, cloud infrastructure, servers, cybersecurity, and database management. They must possess a deep understanding of current best practices and emerging industry trends. Technical proficiency is necessary to analyze and solve complex technical issues to ensure smooth operations of the IT infrastructure
  • Must have excellent organizational skills, time management, and the ability to coordinate multiple projects simultaneously. They must communicate effectively with cross-functional departments and stakeholders, including software developers, information security personnel, and others involved in the IT project.
  • You will collaborate with cross-functional teams, including Engineering, Customer Success, and Professional Services to support and innovative the exisitng products that meet the evolving needs of our enterprise customers. This role requires a blend of strategic thinking, understanding of customer needs, and strong leadership skill.
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