WHO WE ARE:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.
Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.
We are small enough that you can make an impact within the company and large enough to make an impact in the market.
Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

REQUIREMENTS

• Bachelor’s degree in business, Finance, Economics, or a related field.
• 7+ years of progressive experience in collections management within a financial institution, with a significant portion of that experience in a leadership role (e.g., Senior Manager, Associate Director, Director).
• Minimum 5+ years of direct experience in the consumer lending or financial services industry, with a strong understanding of installment loans or similar credit products.
• Proven experience in managing third-party collections agencies and legal recovery processes.
• Demonstrated strategic thinking capabilities with a track record of developing and executing effective collections strategies that drive results.
• Strong analytical skills with the ability to leverage data to derive insights, build models, and inform decision-making.
• Deep knowledge of Canadian collections regulations, consumer protection laws, and privacy legislation (PIPEDA).
• Exceptional leadership, coaching, and team-building skills.
• Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
• Experience in a fintech or fast-paced, high-growth environment is a significant asset.

Customer Experience & Brand Protection:

• Champion a responsible and empathetic approach to collections that balances recovery goals with maintaining a positive customer experience, even during difficult financial periods, upholding Financeit’s brand values and commitment to customer trust

ABOUT THE ROLE:

We are seeking a highly experienced and strategic Director, Collections & Recoveries to lead our critical Collections & Recoveries function. This is a pivotal role that sits at the intersection of operational excellence, customer experience, and financial performance.
You will be instrumental in designing and executing our Collections and Recoveries strategy, optimizing internal processes, and effectively managing our external Recoveries partners. Your leadership will ensure responsible and compliant recovery efforts, contributing directly to our company’s profitability and maintaining our strong brand reputation in the Canadian market.

WHAT YOU’LL DO:

Strategic Leadership & Development:

• Contribute strategic insights to the broader operational leadership team regarding credit risk, portfolio health, and customer lifecycle management.
• Foster a culture of accountability, continuous improvement, and ethical conduct within the collections department.
• Provide clear objectives, performance feedback, and professional development opportunities for team members.

Operational Management & Efficiency:

• Oversee all aspects of the collection’s operation, including early-stage, late-stage, and specialized recovery efforts for installment loans.
• Design, implement, and optimize collections processes and workflows to maximize recovery rates, minimize losses, and enhance operational efficiency.
• Drive automation initiatives within collections to improve efficiency and reduce manual effort.

Third-Party Vendor Performance Management:

• Lead the selection, onboarding, and performance management of third-party partners, while establishing clear SLAs, KPIs, and robust reporting mechanisms to ensure accountability across all vendors and internal processes.

Data & Analytics:

• Develop and implement a data-driven collections strategy aligned with Financeit’s overall financial goals and risk appetite.
• Utilize advanced analytics and reporting to identify trends, forecast portfolio performance, and proactively adapt collections strategies.
• Present clear, actionable insights and recommendations to senior leadership on collections performance and portfolio health.

Compliance & Risk Management:

• Ensure all collections activities comply with relevant Canadian federal and provincial regulations (e.g., consumer protection laws, collection agency acts, privacy regulations).
• Work closely with the Chief Risk Officer and General Counsel to maintain a robust risk framework within collections, identify emerging risks, and manage operational risk effectively.

Customer Experience & Brand Protection:

• Champion a responsible and empathetic approach to collections that balances recovery goals with maintaining a positive customer experience, even during difficult financial periods, upholding Financeit’s brand values and commitment to customer trust.