WHY DUCA?

We’re a vibrant, exciting credit union that lives its “profits with a purpose” philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following:

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA’s designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

DIRECTOR, COMMERCIAL CREDIT OPERATIONS

DUCA is looking for a Director, Commercial Credit Operations to join our growing team!

REGULATORY AND LEGAL COMPLIANCE

• Ensure Funding and Administration processes and practices are compliant with Regulations and Credit management policies

• Provide input and advice on the development and enhancement of Credit Management policies

  Occupational Experience & Education Requirements

• Post-secondary education or equivalent experience in business, finance, or related field

• 6-8+ years of credit experience, including commercial credit administration or funding, including exposure to both construction and syndication lending
• Experience of working in close coordination with underwriters, legal firms and syndication partners is must
• Experience managing regulatory and internal audits
• Expert level knowledge of credit and security conditions and compliance/regulatory requirements

• 3+ years of experience managing people

  Knowledge, Skills & Attributes

• Knowledge of relevant government, insurer and regulatory requirements for retail and commercial lending and related consumer products

• Ability to work across functions in a collaborative manner
• Collaborative leadership style with strong interpersonal skills, including the ability to develop, nurture, and build relationships with internal and external partners
• Strong communication and presentation skills – ability to present recommendations to senior leaders
• High level of initiative in seeking solutions to challenges and maintaining up to date with industry
• Strong people management skills with a passion for coaching, growing, and mentoring a team
• Capacity to cope with a high degree of ambiguity and change

• Innovative and creative thinker – able to think outside the box to develop solutions

  Working Conditions
  Normal office environment

JOB PURPOSE & SUMMARY

The Director, Commercial Credit Operations position is responsible for leading, coaching the Commercial credit Funding & Administration team and oversees the administration of new deals post-underwriting through to, and including funding along with the existing portfolio.
This position plays a lead role in the risk management of the business as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Credit Union policies, procedures, and regulatory requirements. The Director leads by example and continuously fosters effective relationships within the Credit Union and with external professionals (lawyers, etc.), while striving for superior operational quality, ensuring processing is completed within the parameters of the Credit Union regulatory requirements and focus on operations excellence to achieve daily, weekly, and monthly targets.

ACCOUNTABILITY

• Accountable to Senior Management Team to ensure that all credit/funding administration meets regulatory, Member service and senior management criteria, delivering results as outlined in the annual business plan
• Secondary accountability to the VP Internal Audit to identify and report suspected fraud and wrongdoing which will place the credit union at jeopardy either through financial or reputational loss.