Director, Commercial Services at Human Asset Consultants Ltd

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Strategy, Service Delivery, Revenue Generation, Customer Satisfaction, Billing, Revenue Collection, Supervision, Business Strategy, Operating Plans, Customer Service Charter, Interpersonal Skills, Communication Skills, Computer Literacy, Pressure Management

Industry

Human Resources Services

Description

Nairobi City Water and Sewerage Company (NCWSC) invites applications from dynamic, highly skilled and experienced professionals capable of thriving in a challenging and fast-paced environment for the following five (5) - year term appointment (renewable based on performance and business needs): DIRECTOR, COMMERCIAL SERVICES - Ref: NCWSC/HA/2026/004 Directorate: Commercial Services Location: Headquarters-Kampala Road Industrial Area Grade: 2 Reporting to: Managing Director Supervises: Commercial & Billing Manager, Customer Relations Manager Broad Role To provide effective leadership and strategy for service delivery, revenue generation and customer satisfaction. Appointment to the position shall be for a period of five (5) years, renewable once, subject to satisfactory performance and business needs. Duties and Responsibilities: Ensure provision of timely and high-quality client services that meets or exceeds their expectations. Ensure timely, complete and accurate reading and billing of services and revenue collection. Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to meter reading, billing and customer enrolment. Develop short and long-term business strategies and operating plans that reflect the Company’s goals and priorities. Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall Company customer base objectives. Develop the directorates’ policies and procedures and action plans in line with overall Company mission and objectives. Develop and implement a modern customer service charter meant to enhance services to the customer. Requirements Education, Professional Qualifications and Work Experience: A Bachelor’s degree. Master’s in Commerce, Marketing or business-related field. A minimum of ten (10) years’ experience, five (5) years of which must be in senior management. Demonstrated high performance and leadership in previous roles. Experience in Public Sector Management. Required Skills and Competencies: Excellent interpersonal and communication skills. Computer literacy and proficiency with standard office computer applications. Ability to work under pressure and meet timelines. A good understanding of complexities in developing systems for customer identification, billing, and motivating them and staff to cooperate in meter reading and revenue collection. Successful candidates will be required, to satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 through provision of: Certificate of Good Conduct from the Directorate of Criminal Investigations Clearance Certificate from the Higher Education Loans Board Tax Compliance Certificate from the Kenya Revenue Authority Clearance from the Ethics and Anti-Corruption Commission, and Report from an Approved Credit Reference Bureau. An attractive remuneration package and benefits determined in line with prevailing public sector guidelines awaits the successful candidates. If you believe you meet the relevant criteria for the role stated above, please submit your application including your curriculum vitae (CV). You should also include other details such as your current position, email address and telephone contacts of three (3) referees who are familiar with your qualifications, work experience and abilities. All applications MUST be received by 11.59pm, Wednesday, 1st April 2026. This should be sent electronically, as no physical applications will be accepted. Please note: • Only shortlisted candidates will be contacted. • Human Asset Consultants does not charge any fees during the recruitment process. Beware of recruitment scams. • Canvassing will result in automatic disqualification. • NCWSC is an equal opportunity employer and values diversity in its workforce.

Responsibilities

The Director will provide effective leadership and strategy for service delivery, revenue generation, and customer satisfaction across commercial operations. Key duties include ensuring timely, high-quality client services, accurate billing and revenue collection, and developing short and long-term business strategies.