DIRECTOR, COMMUNITY AND NAVIGATION SERVICES

Links2Care is a non-profit, community service organization providing a better quality of life through care, support and connection for seniors and adults with disabilities, children and families, and people of all ages in need in Halton, Mississauga, and South Etobicoke.
Links2Care is proud to be a Great Place to Work® (Certified 2024-2025) and to have won 2024 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.
Our vision is to create “A community that is cared for, always,” and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact! Visit our website for more information at links2care.ca
Job Type: Full Time - Oakville, Acton, Georgetown

POSITION OVERVIEW

The Director of Community & Navigation Services, reporting to the CEO, is responsible for community and navigation programs. This position oversees various areas, including Wellness Hubs, Navigation Services, Navigate Halton partnerships, Children’s programs, and other community service initiatives. The Director also provides leadership to Managers to ensure high-quality services and compliance within the community services sector.

QUALIFICATIONS

· Bachelor’s degree in related field such as Social Work, Community Development or other related degrees
· Senior leadership experience minimum 7 years in related industry
· Outstanding verbal communication skills and written skills at director competency level.
· Demonstrated ability to assess with good judgment and instinct in understanding and supporting vulnerable populations and the needs of clients.
· Thorough understanding and awareness of issues impacting seniors and persons with disabilities including homelessness, poverty, abuse and mental health.
· Sound knowledge of community resources and programs available to children, seniors and persons with disabilities in related geographical areas including Halton Region. Knowledge of the programs and services provided by Links2Care is an asset.
· Working knowledge of Home and Community Care mandate, as well as seniors programming, funding sources and implications of program decisions.
· Strong organizational and administrative skills.
· Ability to work independently with little direct supervision. Completion of a satisfactory Criminal Records and Judicial Matters Check (CRJMC) prior to and throughout employment is required.
· Must have reliable transportation, a valid Ontario driver’s license and a minimum of $2,000,000 liability insurance coverage, in the candidate’s name.
If you are interested, please reply to this job posting, or submit your resume to Elizabeth Pontes, Director, People & Culture, at epontes@links2care.ca
Links2Care reaffirms its policy and maintains a work environment free from discrimination, treating all employees with dignity and respect. All employees share in the responsibility and commitment to equal employment opportunity. Links2Care does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal and provincial laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, social and recreational programs.
It is the policy of Links2Care to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Links2Care is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the application, interview, or selection processes, please contact our Human Resources Department at 905-844-0252 ext. 130.
For more information about the programs and services offered by Links2Care, please visit our website at www.links2care.ca.
Job Type: Full-time
Work Location: Hybrid remote in Oakville, O

· Comply with the Links2Care policies, standards, guidelines, and procedures
· Participate constructively in staff and other designated internal meetings
· Establish program objectives in line with organizational/contractual requirements and accountability under Ontario Health, Ministry of Education, Halton Region, Quality First and CARF accreditation standards
· Diligently work to improve the client and employee experience by understanding their needs and identifying gaps and implementing cutting edge solutions
· Create and sustain a culture of excellence and inclusivity; holding self and others accountable for individual and team development that align with the needs of Links2Care
· Constantly review and make recommendations for improvement of the organization’s policies, procedures and practices
· Develop and implement operational strategies by identifying and researching trends, issues, information, data, and reports and makes recommendations that support program and organizational vision, strategic thinking and direction
· Measure and report program/service performance and outcomes, implementing change as needed
· Utilize people strategies, including employee relations, training and development, succession planning, records management, health & safety and legislative compliance
· Support the team around accreditation requirements for all funder programs to which leadership is being provided
· Maintain the highest level of confidentiality of all pertinent Links2Care documentation/information
· Work collaboratively as a member of the Senior Leadership Team
· Lead and support the Managers/People Leaders with issues pertaining to client and employee challenges, complaints, operations, process development and policy and procedures
· Work in partnership with all team members in the planning and delivery of education and in-services pertaining to quality of care, payroll and employment standards
· Guide their team in the completion of employee, client and program evaluations
· Identify and mitigate risks through education, evaluation, advocacy and process development
· Achieve results by setting a good example, being a positive influence and promoting harmonious team spirit
· Inspire the Managers/People Leaders to maintain a climate that attracts, keeps and motivates a diverse team of top-quality people
· Act upon, in cooperation with the Managers/People Leaders, any escalated incident reports, complaints along with guiding clients and staff through the problem solving/complaints process
· Provide crisis intervention and conduct investigations as necessary
· Inform the CEO of all situations, issues or risks
· Compile and present a quarterly Quality Report based on the quality framework designed