JOB INFORMATION

Job Requisition ID: 74824
Ministry: Service Alberta and Red Tape Reduction
Location: Edmonton
Full or Part-Time: Full-time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open
Closing Date: September 16, 2025
Classification: Senior Manager, Zone 2
Salary: $4,402.49 to $5,590.52 bi-weekly ($114,905 - $145,912/year)
Service Alberta and Red Tape Reduction strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong leadership skills and a strong service orientation. If that describes you, please read on!

QUALIFICATIONS

University graduation in a related field, such as business, business administration, public administration, administrative law etc., supplemented by seven years of progressively responsible experience.
Equivalencies may be considered: Master and five (5) years related experience, Diploma and nine (9) years related experience, Certificate and ten (10) years related experience, no post-secondary and eleven (11) years related experience may be considered.

REQUIREMENTS:

The incumbent is required to have:

• Knowledge and experience in administrative law, dispute resolution and program development.
• Leadership experience working in service delivery operational setting.

Applications without a cover letter will not be considered. In your cover letter, please briefly summarize:

• Related experience and expertise,
• Relevant strengths and skills,
• Reasons for interest in the position

Within the Consumer, Registry, and Strategic Services Division of Service Alberta and Red Tape Reduction, the Consumer Services Branch ensures that that the Minister’s Mandate, Ministry strategic and business plan goals drive outcomes to ensure consumers are protected and a fair marketplace for businesses through effective legislative and regulatory frameworks.
The Condominium Dispute Resolution Tribunal’s (the Tribunal) mandate is to provide timely, fair, and independent dispute resolution services, consistent with relevant legislation, regulations, bylaws, rules, guidelines, and the principles of natural justice.
The quasi-judicial Tribunal administers dispute resolution services for condominium corporations and owners in relation to specific matters of jurisdiction as set out in regulation, and in accordance with the Condominium Property Act (CPA), Condominium Property Regulation (CPR), and the new Condominium Tribunal Regulation as well as condominium corporation bylaws and rules.
Reporting to the Executive Director of Consumer Services with additional accountability to the Chair of the Tribunal, the Director of the Tribunal provides strategic direction, leadership and oversight of the overall operations and administration of the Tribunal and its services.

Key responsibilities will include but not limited to:

• Provide strategic direction, and oversight of the processes and associated tools and supports for the Tribunal’s jurisdiction.
• Ensures the Tribunal has effective and efficient operations, processes and procedures to support the timely resolution of disputes, aligned with applicable legislation, policies, rules of practice, and other frameworks.
• Provides strategic leadership to ensure the ongoing effectiveness and responsiveness of the Tribunal, including developing and maintaining collaborative relationships with internal and external stakeholders, stakeholder engagement and development of policy advice and recommendations, ongoing review of processes and procedures, and addressing operational issues as required to ensure alignment with strategic plans, mitigation of emerging issues, and overall effectiveness of the Tribunal.
• Responsible for managing Tribunal’s financial resources to support effective program delivery and achievement of operational goals.
• Provide effective leadership, direction, oversight of the secretariat team to achieve Tribunal and Ministry goals.
• Oversee the effective and efficient delivery of training programs for Tribunal Panel Members and employees and ensure appropriate and effective support of the Chair and Tribunal Panel members in the fulfillment of their responsibilities.

Your strategic thinking, excellent analytical skills, attention to detail, strong people skills, and expertise in administrative law and quasi-judicial operations, t will help you assess complex issues and situations, mobilize resources, and find innovative policy solutions and recommendations that respond to emerging issues and government direction to ensure ongoing effectiveness of the Tribunal. Being self-directed with the ability to work independently, and collaboratively with others, will support you to achieve high quality outputs in a timely fashion. Your ability to foster trusting and dependable working relationships with colleagues and stakeholders will be essential in your success.
If this sounds like an environment that you would thrive in, we encourage you to apply!
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