Category: Leadership and Management Roles
Main location: Canada, Ontario, Toronto
Position ID: J0825-1334
Employment Type: Full Time

POSITION DESCRIPTION:

Seeking an experienced and strategic Director, Consulting Services Quality Engineering (QE). You will lead the delivery of large fixed-price quality engineering engagements, champion automation and AI-driven transformation, and elevate QE performance across client organizations. This role balances delivery leadership, client relationship management, and financial accountability, with the goal of exceeding quality metrics and fostering continuous innovation.

SKILLS:

• Account Management
• Business Development
• Client Management
• Financial Services
• Leadership
• Proposal Writing

YOUR FUTURE DUTIES AND RESPONSIBILITIES:

Service Delivery & Transformation

• Lead the design, delivery, and successful execution of large fixed-price QE engagements (~100 member global team), ensuring they are on time, on budget, and exceed business expectations.
• Drive QE transformation initiatives, integrating automation, AI, and modern testing frameworks across client environments.
• Establish and monitor quality engineering metrics (e.g., defect escape rate, automation coverage, cycle time), ensuring continuous improvement and exceeding service level agreements.
• Collaborate with CGI global delivery centers to optimize resourcing and delivery efficiency.

Client Relationship & Business Management

• Serve as a trusted advisor to client leadership (VP/CIO/), building and nurturing long-term relationships
• Manage the full P&L, financials, forecasting, and pricing models for QE engagements
• Actively identify growth opportunities, support proposal development, and contribute to account strategies
• Lead client governance meetings, executive-level reviews, and Quarterly Business Reviews (QBRs)

Team Leadership & Capability Development

• Build, lead, and mentor a high-performing QE team—managers, automation engineers, and architects—with a focus on career growth and retention
• Cultivate QE capabilities by evangelizing modern practices (automation, AI, BDD, CI/CD) and enabling adoption across teams
• Manage resourcing and recruitment to meet project demands, ensuring agility and scalability

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE:

• 15+ years of experience in Quality Engineering, specifically in Managed QE Services
• Proven expertise in delivering fixed-price, large-scale QE engagements and transformation programs.
• Deep knowledge of test automation strategies, AI-enabled testing, and QE frameworks (e.g., BDD, CI/CD)
• Strong financial acumen: P&L management, budgeting, cost control, and profitability in complex pricing models
• Demonstrated ability to engage at the executive level (VP/MD/CIO), with excellent communication and influence skills
• Track record of delivering client satisfaction, meeting/exceeding SLAs, and driving QE efficiency.
• Experienced leader in building QE teams and fostering capability development.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent.

What You will Gain

• Join a culture rooted in ownership, collaboration, and long-term growth. CGI empowers its members from day one
• Work with global delivery capabilities and cutting-edge QE innovations to scale impact.
• Opportunity to shape QE strategy, drive transformation with automation and AI, and define future delivery excellence.

LI-VK1

Use of the term ‘engineering’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices engineering or possesses the requisite license as prescribed by the applicable provincial or territorial engineering regulator. We are seeking individuals with expertise in IT engineering-related functions, but licensure from an engineering regulator is not a prerequisite for this position. Engineering is a regulated profession in Canada which is restricted in terms of use of titles and designation.