Director Consumer Lending at Quincy Credit Union

Quincy, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

103723.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consumer Lending, Strategy, Operations, Underwriting, Processing, Servicing, Process Improvements, Risk Management, Regulatory Compliance, Loan Origination Systems, Decision Engine, Team Leadership, Policy Development, Portfolio Performance, Credit Analysis, Workflow Efficiency

Industry

Banking

Description

Description The Director of Consumer Lending leads the strategy, operations, and performance of the consumer lending division. This role oversees underwriting, processing, and servicing while driving process improvements, technology enhancements, and strong portfolio performance. The Director ensures lending practices align with organizational goals, regulatory requirements, and risk standards. This is an on-site position. Key Responsibilities Lead the consumer lending team. Develop and refine policies, workflows, and processes. Monitor KPIs to drive performance and ensure efficient, compliant operations. Oversee consumer loan underwriting. Balance profitability with risk, structure loan terms appropriately, and assess creditworthiness using financial data and credit reports. Partner with Marketing on loan product development and promotions. Collaborate across departments to support organizational initiatives. Enhance automation and workflow efficiency. Maintain and optimize the decision engine within the Loan Origination System. Coordinate needs with Information Systems. Ensure all loans and documentation meet credit union, state, and federal requirements. Verify application completeness and accuracy. Maintain strong internal controls and risk practices. Provide coaching, guidance, and professional development to support team capability and growth. Requirements 5–7 years of progressive experience in consumer lending, including at least 5 years in a leadership role. Strong knowledge of consumer lending regulations, underwriting standards, and risk management practices. Demonstrated ability to lead teams, develop policies, and implement operational and process improvements. Experience with loan origination systems (LOS), decision engines, and integrated technologies (e.g., Loan Director, fiVision, Fiserv DNA Core). Excellent analytical, organizational, and communication skills. Education Bachelor’s degree or Equivalent industry-recognized certifications We are proud to be an Equal Opportunity Employer. We value and celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under federal, state, or local law.

Responsibilities

The Director of Consumer Lending leads the strategy, operations, and performance of the consumer lending division, overseeing underwriting, processing, and servicing while driving process improvements and technology enhancements. Key duties include leading the team, developing policies, monitoring KPIs, overseeing underwriting, partnering with Marketing, and ensuring compliance with all regulatory requirements.