Date Posted: 08/25/2025
Req ID:44872
Faculty/Division: VP - University Operations
Department: OREP Financial Strategy & Services Dept
Campus: St. George (Downtown Toronto)

DESCRIPTION:

The Operations and Real Estate Partnerships (OREP) Division is the largest shared service division at the University of Toronto, serving three campuses. OREP manages key portfolios such as Information Technology Services, Facilities and Services, University Planning Design & Construction, and Spaces & Experiences. We aim to provide efficient services that support the University’s mission.
The Director of Continuous Improvement is responsible for developing and leading the strategic planning and overall management of process improvement, data analytics, and technology solution development functions, in alignment with organizational objectives. The role drives initiatives that enhance operational efficiency through the optimization of business processes, effective use of data, and implementation of integrated technology solutions, and carries out these responsibilities in a cost-effective manner to ensure timely delivery within approved budgets. The Director will work collaboratively with other directors and managers across the organization to foster a culture of continuous improvement and innovation.

ESSENTIAL QUALIFICATIONS:

Education:

• A University degree in Finance, Accounting, Business Administration, Information Technology, or a related discipline, or an equivalent combination of education and experience.
• Professional accounting designation, MBA or Project Management Professional designation and/or Lean Six Sigma certification required.

Experience:

• Minimum of 10 years’ related experience, with at least five (5) years’ managerial experience overseeing process improvement, data analytics, and technology solution development within a finance context.
• In-depth knowledge of technology development, process optimization, and data analytics principles, preferably gained in a large organization.
• Demonstrated experience in managing teams and driving initiatives that enhance operational efficiency through the optimization of business processes and effective use of data and technology.
• Proven track record of implementing integrated technology solutions and driving continuous improvement.

Skills:

• Strong strategic thinking and data-driven decision-making abilities.
• Superior analytical, communication, and interpersonal skills.
• Strong leadership skills, including the ability to manage organizational change and foster a culture of continuous improvement.
• High level of integrity and results-orientation.
• Ability to build and maintain effective relationships with senior administrators and stakeholders across the organization.

Other:

• Demonstrated ability to manage and direct activities of a busy and deadline-driven team.
• Excellent analytical skills and ability to drive innovation, seeing the big picture and long-term implications of proposed changes.
• Excellent communication (verbal and written) and interpersonal skills, including the ability to bring diplomacy to difficult situations and clearly communicate complex information to non-technical individuals at all levels.
• Excellent attention to detail and ability to work well with others

Closing Date: 09/15/2025,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 5 - Hiring Zone: $120,499 - $140,583 - Broadband Salary Range: $120,499 - $200,831
Job Category: Finance/Budget/Planning/Audi

• Oversee all aspects of financial operations of the CI Team, including process improvement (PI), data analytics and technology development.
• Develop and communicate the vision, strategy, and objectives for continuous improvement, data analytics, and technology development initiatives
• Develop and implement change management strategies to facilitate adoption of process improvements and technology solutions.
• Provide guidance and support to teams and stakeholders during periods of change and transition.
• Promote a culture of continuous improvement and innovation within the organization, encouraging teams to embrace change and seek opportunities for improvement.
• Identify and mitigate risks associated with improvement projects, data analytics processes, and technology implementations.
• Develop and monitor the Hub’s service commitments to operational departments, ensuring alignment with business needs and performance objectives.
• Develop and implement a data management strategy based on the strategic priorities of OREP senior leadership, and ensure divisional level policies aligning with institutional policies and directions, and in compliance with financial data governance, security, and regulatory standards.
• Lead process improvement initiatives to streamline operations, enhance efficiency, and reduce costs. Oversee process improvement projects from inception to completion, ensuring alignment with organizational goals and objectives.