CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

WHAT YOU SHOULD KNOW ABOUT US:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine’s “World’s Most Admired Companies™” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

• Proactively communicate problems, issues, and status updates to assigned clients.
• Handle critical requests or complaints to ensure speedy resolution and client satisfaction.
• Develop client relationships through visits and phone calls.
• Analyze client surveys with the Account Executive to identify areas for improvement and develop action plans.
• Collaborate with clients and all levels of Fiserv management to facilitate timely and accurate problem resolution.
• Align employees with Client Service goals and implement necessary systems to track progress.
• Establish behavioral, developmental, and results metrics and coach for performance excellence.
• Provide timely and effective recognition and resolve problems as they arise and conduct effective annual performance appraisals.