Director, Corporate Trust Client Service Executive at BNY

City of London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Corporate trust, Client relationship management, Client retention, Financial services, Communication, Negotiation, Problem-solving, Strategic planning, Risk management, Compliance, Debt capital markets, Fiduciary services, Agency services, Stakeholder management, Operational processes

Industry

Financial Services

Description

Director, Corporate Trust Client Service Executive At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Corporate Trust Client Service Executive to join our team. This position is in London. What we do: BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders. In this role, you’ll make an impact in the following ways: * Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service. * Develop an execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities. * Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions. * Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues. * Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities. * Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions. * Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements. * Uphold the highest standards of governance, risk management, and compliance in every client interaction. To be successful in this role, we’re seeking the following: * Vast client service or relationship management experience in the Corporate Trust or related financial services industry. * Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building. * Exceptional communication, negotiation, and problem-solving skills. * Strategic mindset with the ability to analyze client health metrics and translate insights into action. * Deep understanding of Corporate Trust products, market dynamics, and operational processes. * Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom [https://www.bny.com/corporate/global/en/about-us/newsroom.html] BNY LinkedIn [https://www.linkedin.com/company/bnyglobal/posts/?feedView=all] Here’s a few of our recent awards: * America’s Most Innovative Companies, Fortune, 2025 * World’s Most Admired Companies, Fortune 2025 * “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Director will serve as the primary service escalation point for high-value clients and develop strategies to ensure client retention and satisfaction. They will also collaborate with internal teams across operations, product, and legal to resolve complex issues and drive commercial opportunities.