COMPANY OVERVIEW

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

WHAT YOU’LL DO

As a Director, Global Business Operations, you will be a highly motivated, results-oriented leader driving operational excellence in support of our Global Customer Success organization. Reporting to the Senior Director, Customer Success Global Operations, Strategy, and Insights, you will partner closely with CSAM Regional Operations Business Partners, the Global Insights team, and the CS Leadership Team to run the business’ operating rhythm. You will lead the business management system including regular operating and inspection cadences, drive thought leadership on agenda and key topics for discussion at a leadership level, and manage the annual planning process for the business. Your mission will be to ensure reporting of business performance, enable data-driven decision-making, ensure progress visibility, and enable proactive actions to deliver and exceed performance targets. You will be responsible for leading a globally distributed team of resources and overseeing critical initiatives that optimize customer success, enhance operational efficiency, and drive growth.
This position is a people manager role reporting to the Vice President, Customer Success Strategy & Operations.

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs)