Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

POSITION SUMMARY:

We are seeking a strategic and results-driven Director, Customer and Broker Accounts to lead and oversee all aspects of billing operations for our business. This role is responsible for ensuring accurate, timely, and customer-centric billing processes, while driving operational efficiency, compliance, and innovation across the billing lifecycle.

CUSTOMER EXPERIENCE

• Champion a customer-first approach to billing, ensuring clarity, transparency, and responsiveness.
• Resolve complex billing issues and escalations in collaboration with customer service teams.

QUALIFICATIONS:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field (MBA or CPA preferred).
• 10+ years of progressive experience in billing, finance operations, or revenue cycle management.
• 5+ years in a leadership role, preferably within the insurance or financial services industry.
• Deep understanding of P&C insurance products, billing systems, and regulatory environment.
• Proven track record of leading process improvements and technology implementations.
• Strong analytical, communication, and stakeholder management skills.

PREFERRED SKILLS:

• Experience with enterprise billing platforms (e.g., Guidewire Billing Center).
• Experience managing large teams and dealing with cross functional stakeholders
• Familiarity with Agile project management and digital transformation initiatives.
• Bilingual (English/French) is an asset for Canadian roles.
  High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada.
  Salary Range:$101,000 - $186,000
  Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.