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Director, Customer Deal Program Management at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supply Chain, Engineering, Data Analytics, Business Operations, Finance, Project Management, ERP Software, Scenario Planning, Change Management, Process Optimization, Communication Skills, Interpersonal Skills, Stakeholder Influence, Supply Chain Planning, Program Management, Reporting, Tracking Mechanism

Industry

Software Development

Description

- Lead orchestration across Cloud planning for customer supportability scenarios in response to big / whale customer deals - Represent Cloud planning team in cross-functional projects / processes with Finance, Sales, Engineering Group, etc. for quarterly / annual planning activities - Establish processes with SLAs with partner teams on customer deal response, and build reporting / tracking mechanism for open and closed deals - Post deal closure, build reporting across Cloud Supply Chain to track readiness for customers - Partner with transformation & automation teams to build tools for end-to-end deal scenario planning capability Bachelor's Degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or related field AND 10+ years experience in data science/analytics, engineering, industrial engineering, supply chain, operations, or project management with a supply chain or operations field OR equivalent experience. 5+ years experience in Supply Chain Planning and Program Management - 5+ years experience in building new supply chain capabilities and processes Deep understanding of ERP & Scenario planning software and tools, such as SAP IBP, Kinaxis, or Oracle Cloud SCM. Experience in change management and process optimization. - Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all organizational levels. Project management skills and the ability to manage multiple priorities in a fast-paced environment. Demonstrable improvements in key business performance metrics, including revenue growth, cost efficiency, and customer satisfaction.

Responsibilities

Lead orchestration across Cloud planning for customer supportability scenarios and represent the Cloud planning team in cross-functional projects. Establish processes with SLAs for customer deal response and build reporting mechanisms for deal tracking.