Director, Customer Engagement Advisor (Ethics, Risk & Compliance) at Novartis

East Hanover, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

327600.0

Posted On

04 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk management, Compliance, Regulatory counseling, Strategic thinking, Stakeholder management, Ethical leadership, Analytical thinking, Problem solving, Influencing, Communication, Training development, Business acumen, Talent development, Project management, Data analysis

Industry

Pharmaceutical Manufacturing

Description

Band Level 6 Job Description Summary The Director, Customer Engagement Advisor (Ethics, Risk and Compliance, ERC) will identify, assess, and support effective management of risks presented by customer facing (CF) teams across US functions to empower CF associates to independently execute function-specific and cross-functional strategies in compliance with applicable Novartis policies, and procedures. This person will provide clear, timely and accurate function-specific and cross-functional ERC guidance, including the ‘why’ to CF teams. The ideal candidate is passionate about both empowering associates to act compliantly and ensuring ERC guidance to CF associates is clear and actionable. This person must be based in New Jersey & able to come to our East Hanover, NJ office one consecutive week/quarter. Please only apply if this works for you. Job Description Key Responsibilities: Develop and execute strategies to integrate clear and actionable ERC guidance into the operations and training strategies for assigned CF teams to support execution of function-specific and cross-functional strategies in compliance with applicable Novartis policies, and procedures. Collaborate with CF stakeholders in connection with innovative or complex CF strategies to identify, assess, and support effective management of risks to ensure execution of such strategies in compliance with applicable Novartis policies, and procedures. Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of CF team strategies and applicable ERC policies to identify and share insights within ERC. Be a knowledge expert related to Novartis healthcare compliance policies, procedures, and CIA requirements and how they apply to associates’ roles and responsibilities throughout of the US organization. Develop trusted relationships with associates of all levels in CF teams to promote a “Speak Up” culture and proactively identify areas where ERC policies may be unclear or confusing and collaborate with ERC and key stakeholders to resolve them. Engage with CF leaders and associates to understand unique challenges of CF roles (which are typically field based) and collaborate with CF teams to strengthen a positive culture towards compliance and ethical decision making as an integral part of how we reimagine medicine for patients. Proactively engage with Operations/IDS/Training teams supporting CF teams to evaluate data related to interactions with customers to identify trends and proactively mitigate key and/or emerging risks. Essential requirements: Bachelor's Degree is required in relevant area, MBA or other relevant advanced degree / certification preferred 8+ years in pharmaceutical, medical device or biotech companies; consulting, compliance or legal counseling of pharmaceutical, medical device or biotech companies; or combination thereof 2+ years in compliance, legal or regulatory counseling for pharmaceutical, medical device or biotech companies 2+ years in communications or training role (e.g. developing and delivering learning curriculum) Benefits & Rewards The salary for this position is expected to range between $176,400 and $327,600 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings Salary Range $176,400.00 - $327,600.00 Skills Desired Business Acumen, Business Stewardship Functional Capabilities, Courage, Critical thinking (Analytical thinking/ problem solving), Delivering Collective Impact, empowerment, Ethical Leadership, Fast decision making, Influencing, Inspirational, Lead and Develop People, Learning agility, and Resilience, Navigates Complexity, Prioritization, Proactive and Accountable, Provide clarity on goals, Risk Management , Self-Awareness, Social awareness and interpersonal & comms skills (read the room), Stakeholder Management, Strategic Thinking (Connecting the dots and looking at bigger picture) (), Strong Execution, Talent Development Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

Responsibilities

The Director will identify, assess, and manage risks within customer-facing teams to ensure compliance with Novartis policies and procedures. They will provide actionable guidance to associates and collaborate with stakeholders to integrate compliance strategies into operational and training frameworks.