Director, Customer Experience at Veralto Global

Hemet, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

180000.0

Posted On

01 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Leadership, Team Management, Process Optimization, Digital Tools, Budget Management, Cross-Functional Collaboration, Technical Support, Order Processing, Field Service, Strategic Planning, Continuous Improvement, Safety Compliance, Communication Standards, Troubleshooting, Resource Allocation

Industry

Environmental Services

Description

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Owning your ambition and fueling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence. It’s possible with a role at McCrometer (www.mccrometer.com). McCrometer, a Veralto company, is a global leader in flow instrumentation. We design, develop, and manufacture world-class flow measurement equipment, for far-reaching impact: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes. Behind McCrometer’s innovations is a top-notch team with deep expertise in flow physics and real-world operating dynamics. When you join our team and the broader Veralto network, you’ll work with products at the forefront of flow technologies that make an everyday impact on resources we all rely on—and along the way, you’ll make a powerful investment in your growth through challenging, meaningful work and dedicated opportunities for career development. Learn more about McCrometer here: https://youtu.be/cQbgDXSU5zM?si=wTL9eeeTSVJJqleR We offer: Permissive Paid Time Off Health, dental, vision and 401(k) with match starting Day 1! Powerful team looking forward to working with you Professional onboarding and training, with a culture invested in your development About the role: Join McCrometer as our Director of Customer Experience and lead the charge in creating positive, seamless, and consistent customer journeys! In this pivotal role, you’ll oversee Customer Service, Order Entry, Technical Support, Field Service, and Service Administration, collaborating across departments to leverage best practices. We will rely on you to develop and foster a high-performing team that drives profitable outcomes and elevates the customer experience at every touchpoint. If you’re passionate about shaping strategy, building strong relationships, and making a measurable impact, this is your opportunity to lead McCrometer’s commitment to customer success. This position reports to the President of McCrometer as part of the leadership team and will be onsite 3-4 days in Hemet CA. In this role, a typical day will look like: Strategic Leadership: Define and execute a unified Customer Experience strategy aligned with organizational goals. Set performance metrics and drive continuous improvement across all customer-facing functions. Cultivates teamwork and models a positive, supportive attitude towards others. Customer Service & Order Entry: Ensure accurate, timely order processing and resolve discrepancies. Improve response times, digital adoption, and communication standards. Technical Support: Lead teams to deliver expert troubleshooting and escalation management. Implement knowledge-sharing and training programs to boost technical competency. Field Service: Oversee installation, maintenance, and repair operations with strict safety and quality compliance. Optimize scheduling and resource allocation for efficiency. Cross-Functional Collaboration: Partner with Sales, Marketing, Operations, and Finance to deliver a holistic customer experience. Promote a service culture that creates meaningful customer touchpoints. Operational Excellence: Manage CX budget, control costs, and support continuous improvement initiatives. Ensure compliance with safety regulations and company policies. The essential requirements of the job include: Bachelor’s degree in Business, Operations, or related field; MBA preferred. 10+ years of experience in customer-facing leadership roles, with proven success in leading and driving accountability across multi-functional teams, dispersed teams Proven track record implementing CX frameworks, process optimization, and digital tools (eg: Salesforce, Esker, Oracle Fusion) Demonstrated success defining a clear vision, building a roadmap, and executing initiatives with measurable results driving continuous improvement at every stage Strong financial acumen and prior experience managing a departmental budget Ability to travel 25% domestically McCrometer is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $150,000 - $180,000 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Responsibilities

The Director of Customer Experience will oversee Customer Service, Order Entry, Technical Support, Field Service, and Service Administration, ensuring a seamless customer journey. This role involves strategic leadership to define and execute a unified Customer Experience strategy aligned with organizational goals.