DIRECTOR CUSTOMER INSIGHTS

Organisation/Entity: Transport For NSW
Job category: Senior Executive
Job location:Sydney, NSW, AU, 2000
Job reference number: 100023
Employment type: Permanent Full-Time
Salary range: $0.0-$0.0

WHO WE ARE

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

IN THIS ROLE, YOU’LL:

• Establish and lead an analytics hub to develop and execute a data and analytics strategy that aligns with TfNSW’s priorities and supports operational and strategic planning.
• Lead a team of people leaders, overseeing a workforce of approximately 40 employees
• Provide strategic direction, delegate responsibilities, and foster a collaborative and high-performing team environment.
• Design and implement reusable analytics products that leverage predictive models and customer insights to enhance the end-to-end customer journey.
• Conduct advanced customer segmentation analysis to gain deeper insights into travel behaviours and develop actionable recommendations to influence customer travel patterns and choices.
• Drive innovation in customer research and satisfaction analysis to deepen understanding of evolving customer needs and preferences.
• Manage and collaborate with cross-functional teams to co-design data, insights, and BI roadmaps that support strategic goals and enable data-driven decision-making.
• Champion the customer by leading cross-functional teams to deliver timely, high-impact insights that support ministerial inquiries, parliamentary questions, media responses and strategic planning.
• Ensure that everything we do connects back to improving our customers’ lives—real impact, for real people!
  This is an ongoing Transport Senior Service Executive (1A) role. Please see the role description and Information Pack for more information

FOR MORE INFORMATION ABOUT THIS ROLE, PLEASE CONTACT EFFIE.ROGARIS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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