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Director, Customer Lifecycle Operations at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Process Management, Process Improvement, People Management, Sales Leadership, Operations Leadership, Vendor Management, Change Management, Risk Management, Compliance, Service Delivery, Governance Frameworks, Audits, Performance Reviews, Stakeholder Management, Team Development, Operational Excellence

Industry

Software Development

Description

Drive transformation initiatives to optimise outsourced service delivery and digital operations. Inspire and develop a high-performing team of Program Managers and operational specialists. Foster a culture of inclusion, accountability, and growth mindset. Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience 6+ years management (e.g., people, project, process, vendor, change) experience Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience 8+ years people management experience 8+ years of experience in sales, operations leadership, or program management within a global, matrixed organisation Ensure operational excellence, compliance, and service delivery that exceeds customer expectations. Establish and maintain governance frameworks for vendor performance, risk management, and regulatory compliance. Oversee audits, scorecards, and performance reviews to ensure adherence to standards. Build and maintain strong relationships with executive stakeholders across a complex, matrixed organisation.

Responsibilities

Drive transformation initiatives to optimize outsourced service delivery and digital operations. Ensure operational excellence, compliance, and service delivery that exceeds customer expectations.