More from us for you: 

• Steep learning curve: become part of our project teams and work on exciting challenges and sustainable growth strategies for our clients. In a rapidly growing international company with a start-up atmosphere, you'll take on responsibility from day one.
• Expand your horizons: through comprehensive in-house training and further education programs (supplemented by LinkedIn Learning) as well as the possibility of educational leave.
• Comprehensive onboarding: nationally with all new joiners from Germany and internationally as part of our global onboarding program. This way you get to know important contacts and build your network right away.
• In-demand perspectives: with comprehensive feedback and development processes including 360-degree feedback discussions.
• Satisfy your wanderlust: through the possibility of "office rotation" to one of our international locations and the possibility of working from abroad (workation).
• Attractive compensation: bonus payments, participation in company success, hybrid working allowance.
• Well looked after: with a generous budget for your health (flexibly usable for gym membership, sports equipment, massages and much more), many offers for mental health and an attractive company pension scheme.
• Easy everyday life: thanks to hybrid working, childcare allowance, company discounts and a monthly allowance for your (private) mobility – usable for taxis, trains, car sharing and much more.
• Celebrating successes together: at regular employee events (office events, summer party, Christmas party, etc.)
• Growing together: sustainably and for the long term! That's what Simon-Kucher is all about. Our strength: an inspiring, highly motivated, and friendly team. And now it's your turn: right into the open, appreciative start-up atmosphere of an established company with a 40-year success story.

Here you can make a difference: 

• Responsible for projects and transformations: You lead strategic and operational consulting projects from conception to implementation, manage project teams and are responsible for quality, time and budget.
• Rethinking Customer Service & Operations: You develop visions, strategies and transformation roadmaps and design target operating models along the lines of organization, processes, governance, skills and technology.
• Transforming end-to-end customer journeys: You design customer journeys across front and back office, consistently connecting customer experience, service quality, operational efficiency, and commercial success.
• Putting Digital, Data & AI into practice: You develop innovative solutions and use digitalization, automation, advanced analytics, GenAI and new AI-based operating models to sustainably transform service processes and customer interactions.
• Measurably improve performance: You identify optimization potential and develop solutions for service and commercial excellence – from processes and performance management to KPI and governance models.
• Develop the business and customers: You build long-term customer relationships, identify new business opportunities, and develop leads, proposals, and pitches. You actively contribute to acquiring new clients and developing existing ones.
• Building expertise and teams: You lead and develop project teams, coach colleagues and strengthen our positioning in the area of ​​Customer Service & Operations through new perspectives and thought leadership.

This is how you will impress: 

• You bring extensive consulting experience at senior level, ideally from a leading strategy or management consultancy, and have successfully managed demanding client projects and teams.
• You have in-depth expertise in Customer Service and Customer Operations / Order-to-Cash (O2C) and have already successfully shaped several of the following topics: Strategy development, Target Operating Models, End-to-End Customer Journeys, Service & Commercial Excellence and Performance Optimization.
• You have a convincing track record in leading complex transformation projects and combine strategic and conceptual strength with a pragmatic, implementation- and results-oriented approach.
• You move confidently at senior management and C-level levels, can convincingly communicate complex topics and win over different stakeholders for common goals.
• You are an experienced leader, you develop teams and talents and create a collaborative, performance-oriented work environment.
• You bring a combination of consulting expertise and operational leadership or results responsibility in the area of ​​Customer Service, Customer Operations or a comparable function.