Your tasks

Development and implementation of a holistic customer service strategy
Building a scalable service portfolio: maintenance, spare parts, upgrades, training and digital services.
Business development with its own sales responsibility and in close coordination with product development
Introduction and optimization of efficient service processes and digital tools (CRM, ticketing, AI, etc.)
Leading and developing a high-performing customer service team
Ensuring high customer satisfaction and active escalation management
Responsibility for the budget, resource planning and controlling of the department

Your profile

Completed studies in business administration, engineering or comparable qualification
Several years of management experience in a technology-oriented B2B service environment
Demonstrable success in building new service areas or business fields
Entrepreneurial thinking, digital affinity, and experience with modern service processes

Responsibilities

Development and implementation of a holistic customer service strategy
Building a scalable service portfolio: maintenance, spare parts, upgrades, training and digital services.
Business development with its own sales responsibility and in close coordination with product development
Introduction and optimization of efficient service processes and digital tools (CRM, ticketing, AI, etc.)
Leading and developing a high-performing customer service team
Ensuring high customer satisfaction and active escalation management
Responsibility for the budget, resource planning and controlling of the department

Completed studies in business administration, engineering or comparable qualification
Several years of management experience in a technology-oriented B2B service environment
Demonstrable success in building new service areas or business fields
Entrepreneurial thinking, digital affinity, and experience with modern service processes