Director, Customer Success Engagement at Icertis

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Process Development, Value Identification, Executive Alignment, Contract Management, AI-Powered Solutions, Business Outcomes, Team Leadership

Industry

Software Development

Description

Join Icertis, the leading provider of contract intelligence solutions, as our Customer Success Director (CSD). In this key role, you will Partner with our top customers to ensure their successful adoption of Icertis solutions and achieve their business outcomes. As a player/coach, you will drive customer success, while developing processes, tools, and talent to meet both our customers' and Icertis' objectives. You will proactively define success metrics, identify value opportunities, and foster executive alignment to ensure maximum value realization and customer satisfaction. Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

Responsibilities

The Director, Customer Success Engagement will partner with top customers to ensure successful adoption of Icertis solutions. This role involves driving customer success while developing processes, tools, and talent to meet objectives.