At Stride, we proudly partner with foundations and not-for-profit organizations to raise critical funds through professionally managed lottery programs. Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.

WHAT YOU WILL BE DOING

You will lead the strategic direction and execution of customer success initiatives to ensure partner satisfaction and program excellence. You will serve as the senior relationship owner for key clients, providing consultative guidance to maximize fundraising impact and revenue growth. You will oversee a high-performing team, fostering a culture of collaboration and accountability while ensuring compliance and seamless program delivery.
Additionally, you will collaborate cross-functionally to align campaign strategies and drive continuous improvement in client engagement and operational processes. You will also represent the customer success function in executive discussions and contribute to the overall growth and evolution of Stride’s partner programs.

WHAT YOU’LL BE ABLE TO BRING TO THE ROLE

• Extensive experience in customer success, account management, or client-facing roles, preferably in B2B or professional services
• Demonstrated leadership skills with a track record of building and managing high-performing teams
• Strong strategic thinking and consultative relationship-building abilities
• Excellent verbal and written communication skills, including executive-level presentations
• Proven ability to develop and execute account plans that drive revenue growth and client satisfaction
• Solid project or program management experience, with the ability to oversee complex client engagements
• Proficient in financial modelling and data-driven decision making
• Comfortable collaborating cross-functionally and influencing stakeholders at all levels