Director, Customer Success - Merchant Services at VersaPay
Remote, British Columbia, Canada -
Full Time


Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

0.0

Posted On

06 Sep, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Enterprise Software, Intelligence Systems, Change Management, Merchant Services, Analytics

Industry

Outsourcing/Offshoring

Description

ABOUT VERSAPAY \UD83D\UDE80

Versapay turns accounts receivable (AR) into a competitive advantage.
Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Think you might be the next Veep to join? Read on!!

EXPERIENCE & EDUCATION

  • 5+ years experience in Customer Success with 3+ years in a leadership role
  • Extensive background in Merchant Services with experience in payment Acquirer, Payfac, and/or ISO environments
  • Bachelor’s Degree
  • Proven track record of building and scaling customer success teams in high-growth environments

TECHNICAL & ANALYTICAL SKILLS

  • Strong understanding of payment technologies, merchant services, and enterprise software
  • Data-driven approach to decision making with experience in customer success metrics and analytics
  • Proficiency with CRM platforms, customer success tools, and business intelligence systems
  • Experience with change management and process improvement methodologies
Responsibilities

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