Director, Customer Success Operations at Dynatron Software

Richardson, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

185000.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Operations, Revenue Operations, SaaS, B2B Technology, Leadership, CS Platforms, CRM Systems, Data Analysis, KPI Tracking, Cross-Functional Collaboration, Team Enablement, Forecasting, Talent Development, Problem-Solving, Communication, Strategic Planning

Industry

Software Development

Description

About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our proprietary analytics and workflow tools empower service leaders to boost profitability, enhance customer satisfaction, and unlock operational excellence. Backed by strong momentum, customer success, and market demand, we’re scaling. And we’re just getting started. The Opportunity We are seeking a strategic, data-driven Director, Customer Success Operations to elevate the performance, scalability, and effectiveness of our Customer Success organization. This is a high-impact role responsible for building the operational backbone that ensures our customers achieve value quickly, consistently, and predictably. You will design and execute the operational strategy that drives retention, expansion, and a best-in-class customer experience. As the owner of CS systems, processes, analytics, and operational excellence, you’ll work closely with leaders across the business to optimize the customer journey and support a high-performing CS team. This is a unique opportunity to build and scale a world-class Customer Success Operations function in a fast-growing SaaS organization redefining the automotive service landscape. What You’ll Do Lead Customer Success Operations: Develop, operationalize, and continuously refine the strategic roadmap for Customer Success programs that drive NRR, Time to Value, and churn reduction. Optimize the Customer Lifecycle: Design, document, and implement scalable, repeatable processes across onboarding, implementation, adoption, engagement, and renewal. Own the CS Tech Stack: Manage and optimize the Customer Success platform (e.g., Gainsight, ChurnZero) and CRM (e.g., Salesforce), driving automation, efficiency, and data integrity. Leverage Data & Analytics: Define and track KPIs, build executive-level dashboards, and deliver actionable, data-driven insights to guide CS leadership and influence business decisions. Cross-Functional Partnership: Collaborate with Sales, Marketing, Product, and Finance to ensure alignment and deliver a seamless, consistent customer experience. Team Enablement: Partner with CS leadership to develop training, playbooks, and best practices that enhance team effectiveness and operational rigor. Forecasting & Planning: Support retention forecasting, capacity planning, and financial modeling to ensure the CS organization scales effectively. Lead & Develop Talent: Build, mentor, and grow a high-performing CS Operations team rooted in innovation, accountability, and continuous improvement. What You Bring Experience: 7+ years in Customer Success Operations, Revenue Operations, or a similar strategic role within a SaaS or B2B technology environment. Leadership: 3+ years managing or leading operational teams. Technical Expertise: Hands-on experience with CS platforms (e.g., Gainsight, ChurnZero) and CRM systems (e.g., Salesforce). Analytical Strength: Demonstrated ability to use data to drive decisions; expertise in building dashboards and reporting. Strategic Mindset: Proven ability to translate big-picture goals into actionable, scalable operational plans. Communication: Exceptional communication and presentation skills; ability to influence at all levels of the organization. Problem-Solving: A proactive, innovative approach to tackling complex operational challenges. Nice to Have Experience in the automotive dealership or fixed operations space Background with advanced analytics or BI platforms Prior experience in a customer-facing role (e.g., CSM) Familiarity with AI-driven customer success tools Why Dynatron Opportunity to shape the future of Customer Success at a category-defining SaaS company High-impact, strategic role with visibility across executive leadership Values-driven, performance-oriented culture grounded in accountability, positivity, and collaboration Remote flexibility, competitive compensation, and comprehensive benefits Benefits Summary Comprehensive health, vision, and dental insurance Employer-paid short- and long-term disability and life insurance 401(K) with competitive company match Flexible vacation policy and 9 paid holidays Remote-first culture Compensation Base Salary: $175,000-$185,000 Bonus Opportunity: 20% Equity: Participation in Dynatron’s Equity Incentive Plan Ready to build the operational engine that powers exceptional customer outcomes? Join us at Dynatron and help redefine how our customers achieve success. Let’s build something extraordinary together.

Responsibilities

Lead the development and optimization of Customer Success Operations to enhance retention and customer experience. Collaborate with various departments to ensure a seamless customer journey and support a high-performing team.