DIRECTOR, CUSTOMER SUCCESS (ORACLE FOCUSED)

Reports To: Vice President – Customer Success
Location: Chicago, IL or Remote
Environment: Remote
Status: Exempt, Salaried

WHO WE ARE:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

As a Director of Customer Success working within Innovate (one of our entities), you will be responsible for overall customer satisfaction and relationship management for key customers within the Innovate Business Unit. You will be responsible for partnering with Customers to create a Success Plans for account growth opportunities, contribute data expansion and KPI execution, and identify process efficiencies for an elevated service experience.