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Director Customer Success at WestBridge Capital
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Client Relationships, Team Leadership, Problem Solving, Root Cause Analysis, Solutioning, Continuous Improvement, Service Delivery, Cross-Functional Collaboration, Strategy Definition, Roadmap Development, Support Team Structuring, Mentoring, Fintech Knowledge, API Understanding, AI Tools Proficiency

Industry

Description
FinBox is a Bengaluru-based fintech company providing digital credit infrastructure and risk intelligence solutions for businesses. Founded in 2015, it helps lenders streamline onboarding, accelerate lending, and make data-driven decisions through advanced APIs and AI-powered tools. Backed by investors like WestBridge Capital, FinBox recently raised $51M in Series B funding and continues to scale its operations. We are hiring a Customer Success Director to strengthen client relationships and drive post-sales excellence. The role focuses on providing after-sales customer support, with responsibility for both client success and team leadership. Must handle client-facing interventions—identifying issues, diagnosing root causes, and recommending practical solutions. Requires a Subject Matter Expert (SME) who understands the product deeply and can drive solutioning and continuous improvement. Will be responsible for experience coordination and maintenance, ensuring seamless service delivery. Must work cross-functionally, interfacing with Pre-Sales, Sales, and Account Management teams to strengthen and expand client relationships. Expected to define the strategy and build the roadmap for the Customer Support practice. Should be capable of structuring and growing the support team, including mentoring future leaders within the function.
Responsibilities
The Customer Success Director will focus on strengthening client relationships and driving post-sales excellence. This includes providing after-sales support, diagnosing issues, and ensuring seamless service delivery.