WHO WE ARE:

Aviatrix® is the cloud network security company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.

WE WANT TO INCLUDE YOU

We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.
Aviatrix is a community where everyone’s career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you’re seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.
Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ABOUT THE ROLE:

As Director of Customer Support, you will serve as the primary advocate for our customers while leading a high-performing support organization. This hands-on technical leadership role combines strategic management with deep technical expertise to drive exceptional customer experiences and product evolution.
You’ll spearhead complex customer escalations, collaborate closely with Sales, Services, and Engineering teams, and transform customer insights into actionable intelligence that shapes our product roadmap. Working at the intersection of customer advocacy and technical excellence, you’ll build and scale our support operations while driving data-driven improvements across the organization.
We’re seeking a visionary leader who understands the evolving landscape of cloud-native security and wants to be at the forefront of defining enterprise-grade customer support in this space.