Director Customer Support - US Customer Solutions Group at Marvell Technology

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

263900.0

Posted On

23 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Networking, Data Center, AI Infrastructure, Leadership, Communication, System Integration, Hardware, Software, Engineering, Customer Engagement, Proof of Concepts, Technology Demonstrations, Training Programs, Networking Protocols, VLSI Design

Industry

Semiconductor Manufacturing

Description

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact Marvell’s U.S. Customer Solutions Group is the frontline interface for our most strategic customers—hyperscale data centers and AI infrastructure leaders. This team is instrumental in driving customer success and accelerating time-to-revenue for Marvell’s cutting-edge switching solutions. Our engineers are deeply embedded with customers, providing expert support across hardware, software, and system integration. Their efforts have cultivated long-standing, high-trust relationships that are vital to Marvell’s growth strategy. As Director, you will lead this elite team, ensuring flawless execution of customer engagements and maintaining Marvell’s reputation for technical excellence and reliability. You will also play a key role in global leadership initiatives within the Customer Solutions Group. What You Can Expect Lead and grow a high-performing technical support team focused on North American customers. Oversee customer engagements, including Proof of Concepts (POCs), technology demonstrations, and training programs. Manage and nurture customer relationships, ensuring a seamless experience from design to production. Coordinate with internal engineering teams to align customer needs with product development. Drive participation in industry trade shows and represent Marvell in technical forums. Contribute to global leadership projects within the Customer Solutions Group. What We're Looking For Bachelor’s or Master’s degree in Computer Science or Computer Engineering. 15+ years of experience in networking, with a focus on data center and AI infrastructure. 7+ years of experience managing engineering teams. 7+ years of experience in customer-facing roles, providing technical support and solutions. Preferred Qualifications: Experience with switch driver development and community software such as SAI/Sonic. Proficiency in developing and debugging device drivers and silicon. Understanding of system-level switch and hardware requirements. Familiarity with networking protocols and VLSI design. Strong leadership and communication skills, with the ability to inspire and guide teams. Expected Base Pay Range (USD) 176,130 - 263,900, $ per annum The successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions. Additional Compensation and Benefit Elements At Marvell, we offer a total compensation package with a base, bonus and equity.Health and financial wellbeing are part of the package. That means flexible time off, 401k, plus a year-end shutdown, floating holidays, paid time off to volunteer. Have a question about our benefits packages - health or financial? Ask your recruiter during the interview process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com. Interview Integrity As part of our commitment to fair and authentic hiring practices, we ask that candidates do not use AI tools (e.g., transcription apps, real-time answer generators like ChatGPT, CoPilot, or note-taking bots) during interviews. Our interviews are designed to assess your personal experience, thought process, and communication skills in real-time. If a candidate uses such tools during an interview, they will be disqualified from the hiring process. This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-NF1 Join our talent community to hear about company news, job openings and events. Join our Talent Community! Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Recruitment fraud is a well-known way that third parties try to get personal information or to steal money from you. Please review Marvell’s guidance here to learn more on how you can protect yourself.

Responsibilities

Lead and grow a high-performing technical support team focused on North American customers. Oversee customer engagements and manage relationships to ensure a seamless experience from design to production.