Director, Defect Triage (UNITE) at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Defect Triage, Enterprise Testing, Integration Environment Management, Program Governance, Stakeholder Management, Dependency Management, Operating Model Design, Root Cause Analysis, Risk Management, Batch Schedule Governance, Strategic Leadership, Financial Services Transformation

Industry

Financial Services

Description

* Sydney Location / Hybrid Working * Business Critical Transformation Mandate Lead the engine room of enterprise delivery! At Westpac, we’re delivering one of the most significant technology transformations in our history. At the heart of this sits UNITE’s shared integration testing environment — a single, high‑stakes platform enabling multiple large-scale programs to test, integrate and deploy safely. We’re looking for a hands-on Program Director to own and operate this environment at scale — someone who has already led large, complex enterprise testing transformations and knows what it takes to drive outcomes in high‑pressure, multi‑program ecosystems. This is not a coordination role. It’s a leadership position with real authority and impact. You’ll be accountable for ensuring up to 10+ concurrent technology programs can test safely and efficiently in a shared, high‑contention enterprise environment — balancing competing priorities, managing risk, and protecting delivery timelines at scale. You’ll shape how enterprise testing is delivered — defining governance, setting standards, and embedding operating rhythms that will last long after the program ends. What you’ll do Own the testing environment at enterprise scale * Lead end-to-end test triage, governance, and delivery cadence across a shared integration environment * Manage defect triage across critical issues — driving structured root cause, accountability, and resolution * Own batch schedule governance, ensuring disciplined execution across multiple programs Operate at executive altitude * Represent environment health, risk and delivery readiness to senior leaders and executive forums * Cut through complexity — turning technical risk into clear, actionable insight * Influence program directors, test leaders, and technology stakeholders across the portfolio Design and embed scalable operating models * Define and evolve the testing environment operating model (triage, scheduling, governance, escalation) * Improve utilisation, reduce contention, and enable faster onboarding of programs * Drive continuous improvement initiatives across monitoring, forecasting and process design We’re looking for proven, hands-on operators — leaders who have done this before and know how to execute in complex enterprise environments. Essential Experience * Extensive experience leading large-scale, multi‑stream technology programs at enterprise level * Demonstrated success delivering enterprise testing or integration environment transformations * Deep expertise in defect triage, test coordination, and complex dependency management * Strong track record managing competing priorities across multiple delivery streams Your Checklist for Success … * You bring structure to complexity — establishing processes that hold under pressure * You are decisive and accountable — you make the call and hold teams to it * You communicate with impact — from engineers through to executive steering committees * You thrive in high‑ambiguity, high‑stakes environments and deliver outcomes * Experience in large-scale financial services or core banking transformations * Exposure to batch-driven, integrated testing environments * Experience designing governance frameworks and operating models at scale Our Promise to You                      We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today! To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/]. #uniteprogram

Responsibilities

Lead the end-to-end test triage and governance for a shared integration environment supporting multiple large-scale technology programs. Accountable for managing defect resolution, batch scheduling, and defining scalable operating models to ensure safe and efficient deployment.