WE HELP THE WORLD RUN BETTER

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

JOB DESCRIPTION: DIRECTOR, DELIVERY EXCELLENCE – AMERICAS

Location: Remote (Americas Region)
Level: Director
Reports to: VP, Business & Delivery Office – North America

WHAT YOU’LL DO

The Director, Delivery Excellence – Americas is a critical leadership role within the Services & Delivery organization, responsible for driving delivery quality, consistency, and customer success across SAP engagements in the Americas. This leader will act as a trusted advisor and quality authority across strategic programs, ensuring seamless delivery from pre-sales through go-live and beyond, aligned with SAP’s cloud transformation strategy.
In this role, you will lead initiatives to improve delivery standards, promote methodology adoption, de-risk engagements, and guide key programs to successful outcomes. You will collaborate with internal stakeholders, customers, and partners, acting as a change agent and value enabler across SAP’s cloud services portfolio.

KEY RESPONSIBILITIES

• Governance & Quality Oversight
• Lead delivery assurance across strategic programs and accounts, ensuring execution against SAP Activate and RISE methodologies
• Own program governance reviews, quality gates, and risk mitigation plans for high-visibility engagements
• Act as the regional SPOC for project quality escalation and recovery
• Strategic Program Support
• Oversee a portfolio of SAP cloud and hybrid projects across Professional Services, Premium Engagements, and Customer Success units
• Drive consistency, early risk detection, and intervention across engagements
• Partner with Services Sales and Delivery Executives to ensure projects align with customer business value and SAP success metrics
• Methodology, Tools & Enablement
• Champion the adoption of standardized tools (e.g., SAP Cloud ALM, Signavio, Solution Manager) and delivery frameworks
• Lead enablement programs for project managers and delivery leaders on best practices, lessons learned, and quality standards
• Promote delivery automation, reusable content, and process improvements
• Customer & Stakeholder Engagement
• Serve as a trusted advisor to customers’ executive teams during transformation initiatives
• Guide project teams, partners, and stakeholders through structured health checks, startup services, and quality reviews
• Support bid reviews, pre-sales quality assessments, and onboarding of strategic opportunities
• Portfolio Insights & Continuous Improvement
• Drive delivery analytics, KPIs, and reporting transparency to improve forecast accuracy and risk posture
• Lead retrospective and continuous improvement efforts to institutionalize best practices
• Enable creation and promotion of customer references and success stories