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Director-Delivery at Virtusa Consulting and Services Limited

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Growth, Strategic Planning, Issue Resolution, Reporting & Analysis, Collaboration, Client Relationship Management, Contract & Renewal Management, Team Leadership & Coordination, Performance Monitoring, Mentorship

Industry

IT Services and IT Consulting

Description

Director-Delivery Account Growth: Identify and pursue opportunities to upsell or cross-sell additional IT services and solutions. Own the revenue and margin for the accounts and help to meet the target given by BU Head. Keep a close tracking on the numbers and work with BU finance team to get the number reflected in system Strategic Planning: Work with clients to understand their business objectives and align our services to support their goals. Own any new initiative that CSM brings to the table and work with service line leaders and drive to convert it to opportunity Issue Resolution: Proactively address client concerns, escalations, or service delivery issues in a timely manner. Reporting & Analysis: Provide regular account performance updates, service reports, and insights to both clients and internal teams. Collaboration: Liaise with technical teams to ensure accurate solution design, implementation, and support. Client Relationship Management: Develop strong, long-term relationships with key stakeholders within client organizations. Contract & Renewal Management: Manage renewals, agreements, and commercial terms in coordination with legal and finance teams. Team Leadership & Coordination: Lead internal account teams, including assigning responsibilities, coordinating activities, and ensuring team members are aligned on goals and deliverables. Performance Monitoring: Track internal team performance against SLAs and KPIs, and ensure accountability for service delivery excellence. Mentorship: Support the development and mentoring of junior team members or account coordinators involved in client support.

Responsibilities

The Director-Delivery is responsible for identifying opportunities for account growth and ensuring service delivery excellence. This role involves strategic planning, issue resolution, and collaboration with technical teams to meet client objectives.