BE PART OF OUR NEXT CHAPTER

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Director of Deployment Services is accountable for the successful execution of all deployment projects across the International Market region. This role leads the Deployment team and facilitates cross-functional alignment, ensuring the timely, efficient and commercially profitable delivery of hardware installations, in alignment with the company’s strategic priorities. Additionally, the role drives, monitors and reports on financial performance, operational excellence & continuous improvement across the deployment lifecycle, to deliver exceptional client experiences.

INDIVIDUAL ACCOUNTABILITIES

• Strategic Planning & Execution: Develop and execute organizationally aligned deployment strategy and operational plans, successfully deliver all deployment projects within accountable region, define team goals, operational objectives, and annual budget targets in partnership with VP Operations.
• Program & Project Governance: Oversee key programs and complex initiatives that enhance deployment performance ,continuously refine deployment structures and processes to manage ongoing projects and support projected growth, create and improve policies and procedures for operational excellence
• Financial Management :Manage financial performance including budget targets and resource allocation, drive profitability and efficiency improvements through process optimization, system enhancements, and automation, proactively mitigate deployment financial and operational risks through analysis, planning, and action
• Customer Experience & Satisfaction : Maintain exceptional customer satisfaction standards, develop customer feedback mechanisms to address concerns and resolve escalations, deliver outstanding deployment services that exceed client expectations
• Stakeholder Management & Communication: Build strong partnerships with key stakeholders including Account Management and global operations teams, enable continuous scale, commercial performance, and client satisfaction through collaborative relationships, communicate deployment KPIs effectively across all relevant stakeholder groups

QUALIFICATIONS AND EXPERIENCE

• 10+ years in installation deployment/construction management with proven project delivery track record
• 5+ years leading high-performance teams and culture development
• Proven ability to inspire, motivate, and develop team members to achieve exceptional results
• Experience managing cross-functional teams and stakeholder relationships
• Ability to work under tight deadlines while maintaining momentum
• Understanding of value engineering, construction laws, and local codes
• Hardware deployment, integration, and installation process knowledge
• Strong problem-solving skills to navigate technical challenges

Please refer the Job description for details