Description & Requirements
Maximus is currently seeking a Director, Digital Accessibility to lead and expand a highly visible client-facing and internal program ensuring our digital products and services are accessible to all users, including people across a broad spectrum of abilities, and in compliance with relevant laws and standards.
This role requires a leader with hands-on experience working in an environment where accessibility is imbedded early in the software development lifecycle across design, development, and delivery. You will advise leadership and be a trusted partner to design, engineering, product, procurement, contracts, operations, sales, and other business teams. Your team’s work mix will include both addressing internal enterprise accessibility matters as well as delivering accessibility services both stand-alone and as a part of larger professional services motions that are revenue-generating and client-facing, with the larger balance being professional services in nature. You will build on our existing base and scale our accessibility practice while maintaining a lean team of SMEs, with a framework of repeatable processes, templates, and toolkits to improve the efficiency of end-to-end testing and remediation projects across a global matrixed organization. You will drive organizational change to embed accessibility best practices into all internal development processes. Much of your team’s focus will be on enabling other parts of the organization to perform the vast majority of hands-on work related to accessibility as a part of their existing workflows (e.g., Educating functional testers to assume responsibility for Accessibility testing, Business Analysts building accessibility into their acceptance criteria for user stories, Developers imbedding accessibility into their coding standards and pipeline, etc.). You will own the enablement of portfolio-wide compliance monitoring and reporting to stakeholders at all levels.
You will be a hands-on practitioner and team leader balancing primarily matrixed assignments of your staff with some direct management. As an advisor and advocate to the organization and to our clients, you will often facilitate in-person collaboration and engagement.
You must live within a commutable distance of Princeton, NJ and regularly work on-site. You will be flexible when traveling to client offices and attending industry events.

Essential Duties and Responsibilities:

• Lead cross-functional projects using design thinking concepts to elicit requirements and agile delivery methodology to deliver results
• Use advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities
• Build, develop and maintain cloud and on-prem data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions
• Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables
• Design and build technical processes to address business issues
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics
• Report on results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams
• Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
• Develop and implement controls to ensure quality standards, organizational expectations, and regulatory requirements
• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company
• Monitor performance of team members according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary actions

• Lead cross-functional projects using design thinking concepts to elicit requirements and agile delivery methodology to deliver results
• Use advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities
• Build, develop and maintain cloud and on-prem data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions
• Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables
• Design and build technical processes to address business issues
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics
• Report on results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams
• Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
• Develop and implement controls to ensure quality standards, organizational expectations, and regulatory requirements
• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company
• Monitor performance of team members according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary action