4.Adoption, Enablement & Experience

• Drive internal adoption of AMS digital tools, ensuring field teams, operations, and customers can easily access and apply platform insights.
• Build feedback loops to iterate quickly based on user and market needs

POSITION PURPOSE

The Digital Product & Platform Leader is accountable for shaping and delivering the digital vision that drives Thermo Fisher’s Asset Management Services (AMS) strategy. This role will define and lead the roadmap for AMS’s core digital platforms, positioning them as scalable, high-value products that deliver measurable business growth. By aligning platform innovation with customer needs and market assessments, the leader will accelerate AMS’s transformation from a transactional service model to a data driven growth engine, ensuring the business leads in the scientific asset management market.

KEY RESPONSIBILITIES

1.Platform Strategy & Roadmap

• Lead the multi-year product and platform strategy for AMS digital tools, ensuring alignment with Connected Value, Insight-to-Action, and automation goals.
• Lead prioritization of features and investments based on customer impact, value, and market differentiation.

2.Product & Platform Delivery

• Serve as business product owner for AMS digital platforms, leading all aspects of the full lifecycle from concept to scale.
• Deliver rapid, low-touch deployments (e.g., SmartCapture) and transition platforms from project to steady-state product operations.

3.Cross-Functional Leadership & Governance

• Partner with Data & Insight, Strategic Operations, Commercial, and GBS to integrate platform outputs into AMS’s service delivery and customer success model.
• Lead governance forums to align platform investment, resolve cross-functional dependencies, and run release pipelines.

4.Adoption, Enablement & Experience

• Drive internal adoption of AMS digital tools, ensuring field teams, operations, and customers can easily access and apply platform insights.
• Build feedback loops to iterate quickly based on user and market needs.

5.Team Leadership & Capability Building

• Build and mentor an impactful team of product managers and platform owners, fostering a culture of agile delivery and insight-led design.
• Partner with enterprise IT, DevOps, and Security to ensure platforms meet scalability, security, and compliance standards.

6.Impact Measurement & Value Realization

• Define and supervise KPIs for adoption, uptime improvement, ESG contribution, and customer ROI.

Translate platform performance into strategic wins for AMS in RFPs, renewals, and executive customer engagements.