Director – Digital Solutions at Crum & Forster

Morristown, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

171100.0

Posted On

25 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Mentoring, Product Backlog Management, Agile Methodologies, Systems Implementation, Stakeholder Engagement, Change Management, Quality Assurance, Data Integrity, Duck Creek, Jira, Confluence, User Stories, Acceptance Criteria, User Acceptance Testing, Cross-functional Collaboration

Industry

Insurance

Description

Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description This role will lead a dynamic team supporting strategic initiatives within Executive Lines and across the C&F organization. This role is responsible for overseeing systems implementations and optimizing on time project delivery in an Agile environment. This individual will help define and manage product backlogs while collaborating with underwriters, leadership and multiple development teams in support of building systems solutions for Professional Liability, Management Liability, Cyber and Technology E&O products. The Director will collaborate with cross-functional teams to enhance business performance, improve operational efficiency, and support the company’s growth objectives. What you will do: Team Leadership & Development Manage, mentor, and develop a team of product business analysts, fostering a culture of collaboration, innovation, and continuous improvement. Set clear goals, provide regular feedback, and support professional growth. Product Strategy / Roadmap Management Prioritize features based on business value, technical constraints, and regulatory requirements Balance competing priorities across multiple insurance products while managing stakeholder expectations Collaborate with cross functional teams to ensure alignment with enterprise-wide initiatives Define measurable success criteria for product implementations and track outcomes Systems Implementation Be the primary point of contact at all stages of the development cycle. Lead and oversee the implementation of rate, quote bind and issuance systems and tools, ensuring alignment with business objectives and regulatory requirements. Coordinate with IT, business units, and external vendors to deliver quality solutions on time and within budget. Document functional product requirements in the form of well-defined User Stories and actionable Acceptance Criteria. Maintain the product backlog, being accountable for its contents, prioritization and planning. Work in conjunction with Product Business Analysts to complete User Acceptance Testing of tickets prior to deployments. Be an active participant in Agile ceremony meetings (stand up, refinement, sprint planning). Cultivate working knowledge of companion systems to foster additional automation opportunities. Stakeholder Engagement Partner with business leaders to identify opportunities for increased system efficiencies and innovative tech solutions to solve business challenges. Communicate expected value to stakeholders by iteration (sprint, monthly, quarterly) with a focus on increasing end user engagement and satisfaction. Develop and execute comprehensive change management plans for modifications and new implementations, inclusive of documentation, training materials, product demonstrations and training for end users. Serve as the primary escalation point for production issues related to implemented products. Quality Assurance & Compliance Ensure data integrity, accuracy, and compliance with industry regulations and company policies. Implement best practices for data governance and security. Assist with creation and distribution of regular metrics reports, inclusive of data generated from Duck Creek, booking and claims systems, Submission, Snowflake, Underwriting Workbench, Tableau, JIRA and other automated tools. What you will bring to C&F: Bachelor’s degree and 10+ years of experience, working in insurance industry preferred – familiarity with Executive lines preferred (Professional Liability, Management Liability and eRisk). Has 5+ years of experience in a related role in the property & casualty insurance industry, preferably in Executive lines. Experience managing teams and leading systems implementations. Strong proficiency in Agile methodologies and project management tools (e.g., Jira/Confluence). Strong organizational and analytical skills. High degree of accuracy and attention to detail. Proficient in Microsoft Office Suite. Ability to thrive in a fast paced, deadline driven environment. Ability to work collaboratively with large teams. Working knowledge of insurance operations, regulatory requirements, and industry best practices. Has experience in overseeing the design, development, and implementation of software solutions in support of underwriting, financial or claims application systems. Duck Creek experience is preferred. Thrives in a team environment and enjoys active collaboration with others. Has excellent listening and communication skills, both verbal and written. Can successfully prioritize competing priorities to develop and maintain a comprehensive product roadmap aligned with operational and business objectives. Has ability to conduct research into systems issues and products as required. Has a keen eye for detail and can spot opportunities for requirement reuse and optimization across products. Ability to interpret and act on ambiguous requirements, proactively driving clarification from stakeholders to ensure effective progress and successful outcomes. Will act as a stakeholder advocate, championing the client experience. Can communicate ideas in both technical and user-friendly language. Is familiar with regulatory compliance as it relates to insurance and corresponding potential impacts on product development. Demonstrates the ability to bring a project to conclusion on time while acknowledging insurance is an environment of ongoing change. #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $116,600 to a maximum of $171,100. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Responsibilities

This role involves leading a team to support strategic initiatives, overseeing systems implementations, and optimizing on-time project delivery within an Agile environment for Executive Lines products. The Director will define and manage product backlogs while collaborating with various teams to build system solutions and enhance business performance.