MINIMUM REQUIREMENTS:

• 7+ years of experience in program management, with at least 5 years managing SaaS platform development.
• Proven experience in developing strategies that drive SaaS adoption

PREFERRED REQUIREMENTS:

• Strong organizational, project management, and communication skills.
• Experience with digital engagement tools and content deployment channels (webinars, email campaigns, video content, in-product messaging).
• Strategic mindset with the ability to translate vision into actionable plans and measurable outcomes.

YOUR ROLE AT DYNATRACE

The Director, Dynatrace ONE Operations and AI Initiatives will drive and own program management across Dynatrace ONE AI and Automation strategic initiatives. This leader will collaborate and coordinate across Dynatrace ONE to ensure business outcomes are achieved.
The Director will regularly brief executives, align to key stakeholders across the globe, work in a complex matrix environment, drive alignment, and build cross-functional relationships with customer success, IT, product, sales, solutions and functional leaders (marketing, sales strategy, sales programs, enablement, business technology, etc.).

KEY RESPONSIBILITIES

• Develop and own detailed program plans for digital Dynatrace ONE strategic, AI, and automation initiatives across onboarding, adoption, retention, and renewal phases.
• Manage program operations including scheduling, resource allocation, and communications to ensure timely delivery.
• Oversee operational cadences to drive consistency for all operational programs
• Collaborate with stakeholders to prioritize program initiatives based on customer impact and business needs.
• Oversee the creation and deployment of varied digital content formats such as webinars, email campaigns, video series, in-product messaging, and social channels.
• Monitor program progress, resolve operational challenges, and ensure consistency across global regions.
• Support the senior leadership in strategic planning, providing insights and recommendations informed by data and customer feedback.
• Drive innovation by exploring new channels, tools, and methodologies to enhance customer engagement and success.