Director, Enterprise Systems, Technology & Data at PCMA

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

150000.0

Posted On

10 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Microsoft 365, Cloud Platforms, Cybersecurity, Agile, SDLC, DevOps, Data Integrity, Networking, Vendor Management, Team Leadership, Problem Solving, Communication, Project Management, Backup Solutions, Infrastructure Management

Industry

Non-profit Organizations

Description

Job Details Job Location: Chicago, IL 60601 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $130,000.00 - $150,000.00 Salary/year Travel Percentage: Negligible Job Category: Information Technology POSITION SUMMARY The Director of Enterprise Systems, Technology and Data provides strategic leadership, oversight, and direction for PCMA’s cloud-first technology ecosystems, with a primary focus on Salesforce, Microsoft 365 and integrated enterprise applications This role oversees the organization’s core business platforms, data integrity, security and end-user technology experience. The Director ensures that all systems, applications, integrations, and infrastructure are secure, scalable, and aligned with organizational goals while leading the Salesforce IT team to deliver a resilient, high-preforming environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide direction, supervision and performance management for Enterprise Application Administrator and Systems Administrator roles. Establish departmental priorities, technical standards, and best practices across systems, applications, integrations, data, and security. Oversee administration, optimization, and roadmap planning for Salesforce, Microsoft, AMS platforms, and cloud systems. Ensure application change management, release management, and deployments follow SDLC, Agile, and DevOps standards. Manage cloud and limited on-premises infrastructure, including servers, networking, VPN, device management, firewalls, and backup solutions. Maintain PCMA’s data integrity is sound by performing data quality controls, policies, monitoring and ongoing governance. Support 99.5% uptime targets and disaster recovery readiness. Ensure timely resolution of user support requests, improving response time and service quality. Lead cross-departmental projects ensuring scope, timelines, and deliverables are met. Manage vendor relationships, contracts, and performance. Maintain accurate IT asset inventory and ensure staff are trained on systems. Represent the organization professionally with internal and external stakeholders Manages Help Desk Specialist responsible for end user systems and hardware support and training. Ensure that a thorough staff training plan is in place and implemented. Ensure that all IT and MDM network policies are maintained and enforced. Observe support requests, identify trends and recommend solutions to streamline support that reduce repeat issues. Ensure that PCMA’s IT asset inventory is tracked and kept up to date. Qualifications KNOWLEDGE, SIILLS, AND ABILITIES Deep understanding of Salesforce configuration, integration, APIs, and ISV management. Strong knowledge of network infrastructure, cloud platforms, and cybersecurity practices. Familiarity with Agile methodologies, SDLC, DevOps, and integration tools such as MuleSoft or Zapier. Experience with enterprise backup solutions, database monitoring, Microsoft 365 administration email systems, and telephony administration. Excellent written and verbal communication skills. Strong leadership, team-building, and mentoring capabilities. Ability to work under pressure, manage multiple priorities, and meet deadlines. Strategic thinker with strong analytical and problem-solving skills. MINIMUM QUALIFICATIONS Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience. A minimum of seven to 10 (7 to 10) years of progressive IT experience including enterprise systems and infrastructure management Proven problem-solving experience with multi-platform and multi network subnet environments. Proven ability to organize, structure and complete projects within established deadlines required. Prior experience supervising technical teams or leading cross-functional projects. Strong experience with Microsoft Windows, Microsoft 365 administration, Salesforce, AMS platforms, enterprise servers, enterprise backup solutions, networking, and firewall administration. Demonstrated ability to implement and support enterprise application and cloud environments. Excellent communication skills, both verbal and written, are necessary. Must also demonstrate a sense of urgency, take initiative, sense of ownership of their work, strong team player, constant desire to improve, positive attitude, and willing to learn and adapt to a modern cloud-first environment. Flexibility to work extra hours, some weekends, and infrequent travel as needed. PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS Hybrid work schedule expected, with designated in-office days of Tuesday, Wednesday, and Thursday Occasional after-hours work or travel may be required. Ability to perform work utilizing a computer for extended periods of time. Ability to sit or walk for extended periods of time in performing the work. Ability to pull or push objects of varying weights in performing the work. Ability to grasp objects utilizing fingers (fine motor manipulation). Ability to travel by air or ground transportation as required in performing the work. Ability to lift up to fifteen pounds.

Responsibilities

The Director oversees the organization’s core business platforms, ensuring systems are secure, scalable, and aligned with organizational goals. They lead the Salesforce IT team to deliver a high-performing environment while managing cross-departmental projects.