CURRENT EMPLOYEES:

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The University of Miami Health System, “UHealth”, IT Department, has an exciting opportunity for a Full-Time Director Epic Applications - Patient Engagement.
The Director Epic Applications - Patient Engagement manages projects with support staff by giving them a clear understanding of the departmental mission and supervises and participates in work efforts in the design, development, testing, implementation, and ongoing support of the application. The Director, Epic Applications - Central (H) utilizes solid knowledge of hospital quality measures and clinical experience to build, develop, and test clinical applications in alignment with clinical practice and provide analysis on upcoming regulatory requirements. The incumbent works closely with various leaders to ensure technology is driven by clinical and operational needs and aligns with compliant and safe clinical practices and quality requirements.

Core Responsibilities:

• Supervises the performance management of all assigned staff including making decisions as they pertain to hiring, training, evaluation, promotion, and termination.
• Manages daily operations and directs staff to achieve departmental goals and objectives.
• Assumes responsibility for campus-wide initiatives involving computer support services.
• Develops, promotes, and maintains standards as they relate to technical support services and devices, including manufacturing and architectural standards.
• Designs improved work systems by revising work standards, policies, and procedures.
• Directs and manages project plan development, risk assessment, communications, budget tracking, status reporting, vendor management, and successful project completion.
• Monitors project prioritization, active projects, and the development of dashboard and reporting mechanisms.
• Assumes responsibility for enterprise-wide IT projects and ensures an efficient and timely conclusion.
• Contributes to the strategic plan and assists in providing short- and long-term solutions to help meet campus-wide strategic and tactical planning initiatives.
• Communicates with administration and staff regarding the efficient and timely delivery of services.
• Performs follow-up investigations on inquiries, complaints, and problems.
• Assists in the determination of critical milestones.
• Establishes departmental goals and objectives, identifies areas of improvement, and implements action plans to meet these. Seeks ways to improve operations and oversees the preparation of productivity reports.
• Attends professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

The Director Epic Applications - Patient Engagement is responsible for leading the strategic oversight, development, and optimization of systems and processes that ensure valuable, impactful, accurate, compliant, and efficient patient engagement. The director will own the following Epic modules and areas: Cheers/CRM, Campaigns, and Hello World. The director will oversee end-to-end Epic delivery, including scoping, implementation/build, testing, and maintenance. They will work closely with stakeholders across clinical operations to identify opportunities to drive continuous improvement in Health System performance. The director must proactively identify organizational needs and design innovative solutions using expert technical and industry knowledge. Staying current with industry trends and emerging technologies is essential to support strategic goals.

• Develop and execute the patient engagement system strategy aligned with organizational goals.
• Lead cross-functional initiatives to improve patient engagement.
• Serve as a subject matter expert on Epic patient engagement tools.
• Oversee the configuration, integration, and performance of Epic patient engagement systems (e.g., Cheers/CRM, Campaigns, and Hello World).
• Collaborate with IT teams and vendors to implement system upgrades, enhancements, and automation solutions.
• Ensure system workflows support accurate and timely communication.
• Performed proactive analysis to recommend potential changes or enhancements to workflows.
• Leads projects associated with optimization efforts and provides updates to senior and executive leadership team.
• Develop dashboards and KPIs to track system and workflow performance.
• Provide actionable insights to leadership and operational teams.
• Lead and mentor a team of revenue integrity analysts, system specialists, and project managers.
• Foster collaboration with clinical, financial, and operational stakeholders.
• Serves as mentor to senior analysts and is proficient and/or certified in numerous applications.
• Promote a culture of accountability, innovation, and continuous improvement.

CORE QUALIFICATIONS:

• Bachelor’s degree in relevant field, Master’s degree preferred
• Certification in Revenue Cycle Epic Applications
• Proficiency in Epic CRM Module
• Minimum 7 years of progressive experience in management, with at least 3 years in a leadership role.
• Deep understanding of healthcare workflows
• Experience with major EHR and revenue cycle platforms (e.g., Epic, Cerner).
• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals, and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Familiar with state-of-the-art, industry-specific technology and solutions
• Ability to proactively identify needs within the organization and, using expert technical and industry knowledge, design and build new solutions in support of organizational goals
• Demonstrated knowledge project management and change control
• Expert knowledge of supported industry and operations
• Proficiency with Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• Knowledge of operational healthcare, hospital and/or ambulatory and inpatient workflows and medical terminology.
• Ability to communicate ideas and problem solutions
• Ability to effectively work with people in other departments and/or outside of the enterprise.
• Excellent interpersonal skills
• Outstanding oral and written communication skills
• Works well independently or as part of a team

ANY APPROPRIATE COMBINATION OF RELEVANT EDUCATION, EXPERIENCE AND/OR CERTIFICATIONS MAY BE CONSIDERED.

LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Core Responsibilities:

• Supervises the performance management of all assigned staff including making decisions as they pertain to hiring, training, evaluation, promotion, and termination.
• Manages daily operations and directs staff to achieve departmental goals and objectives.
• Assumes responsibility for campus-wide initiatives involving computer support services.
• Develops, promotes, and maintains standards as they relate to technical support services and devices, including manufacturing and architectural standards.
• Designs improved work systems by revising work standards, policies, and procedures.
• Directs and manages project plan development, risk assessment, communications, budget tracking, status reporting, vendor management, and successful project completion.
• Monitors project prioritization, active projects, and the development of dashboard and reporting mechanisms.
• Assumes responsibility for enterprise-wide IT projects and ensures an efficient and timely conclusion.
• Contributes to the strategic plan and assists in providing short- and long-term solutions to help meet campus-wide strategic and tactical planning initiatives.
• Communicates with administration and staff regarding the efficient and timely delivery of services.
• Performs follow-up investigations on inquiries, complaints, and problems.
• Assists in the determination of critical milestones.
• Establishes departmental goals and objectives, identifies areas of improvement, and implements action plans to meet these. Seeks ways to improve operations and oversees the preparation of productivity reports.
• Attends professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures

The Director Epic Applications - Patient Engagement is responsible for leading the strategic oversight, development, and optimization of systems and processes that ensure valuable, impactful, accurate, compliant, and efficient patient engagement. The director will own the following Epic modules and areas: Cheers/CRM, Campaigns, and Hello World. The director will oversee end-to-end Epic delivery, including scoping, implementation/build, testing, and maintenance. They will work closely with stakeholders across clinical operations to identify opportunities to drive continuous improvement in Health System performance. The director must proactively identify organizational needs and design innovative solutions using expert technical and industry knowledge. Staying current with industry trends and emerging technologies is essential to support strategic goals.

• Develop and execute the patient engagement system strategy aligned with organizational goals.
• Lead cross-functional initiatives to improve patient engagement.
• Serve as a subject matter expert on Epic patient engagement tools.
• Oversee the configuration, integration, and performance of Epic patient engagement systems (e.g., Cheers/CRM, Campaigns, and Hello World).
• Collaborate with IT teams and vendors to implement system upgrades, enhancements, and automation solutions.
• Ensure system workflows support accurate and timely communication.
• Performed proactive analysis to recommend potential changes or enhancements to workflows.
• Leads projects associated with optimization efforts and provides updates to senior and executive leadership team.
• Develop dashboards and KPIs to track system and workflow performance.
• Provide actionable insights to leadership and operational teams.
• Lead and mentor a team of revenue integrity analysts, system specialists, and project managers.
• Foster collaboration with clinical, financial, and operational stakeholders.
• Serves as mentor to senior analysts and is proficient and/or certified in numerous applications.
• Promote a culture of accountability, innovation, and continuous improvement