Director - ERP Delivery & Operations

at  Elanco

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Education: Bachelor’s degree in information technology or related business discipline
• Required Experience: 5+ years of experience implementing and supporting IT solutions in a regulated environment.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Hands-on experience in delivery and support of ERP solutions, with functional acumen in the Customer domain (O2C, G2N).
• Demonstrated ability to communicate effectively with process owners, product managers, and architects.
• Good knowledge of S/4 HANA system setup and configuration, experience in deploying SAP products, add-ons, and cloud solutions.
• Proven ability to provide technical coaching and feedback to architects, analysts, and technology professionals, as well as manage vendors for solutions and services.
• Experience implementing and supporting production applications (SLAs, incident, change, request, and problem management).
• Practical experience in vendor management
• Strong leadership, communication, and interpersonal skills for a global environment.
• Experience with SOX and GxP compliant systems.
• Proven ability to lead diverse, high-performing teams.
• Ability to navigate complex business, technology, and regulatory landscapes.
• Pragmatic and composed demeanor with strong facilitation skills.

YOUR ROLE:

Driven by the quickening pace of innovation, Elanco IT must continue to evolve, proactively partnering to create new value through innovative digital products, services, and insights, supporting internal business partners and external customers.
The ERP IT organization is responsible for providing advancement and support of enterprise grade solutions that power the operations of Elanco. This role, Director – ERP Delivery and Operations (Customer), leads the team responsible for designing, delivering, improving, and supporting SAP and non-SAP solutions within Elanco’s Customer domain. This includes implementation, continuous improvement, and operational support to optimize business outcomes and efficiency. Strong team leadership, cross-functional partnership, business engagement, and communication are critical to the role’s success. This position will have direct supervisory responsibility for 3+ individuals, with an extended team (non-supervisory) located in Bangalore, India.